Welcome Campaign

[TimS4019]

I created my first welcome campaign on March 9th. I manually added a contact using the app but the welcome campaign did not trigger? The new contact was also added on the 9th and this is the first time I manually added a contact using the app so not sure this had anything to do with the welcome campaign not triggering. Thoughts? The welcome campaign is showing as live...

[William_A · Accepted solution]

Hello @TimS4019 ,

Welcome emails only trigger off of sign up form additions, not manual list additions / uploads from you. An automation series (as in one that can potentially have multiple steps) would be needed for list addition triggers beyond just a sign up form add.

See also:

Automation overview

Automation creation

Automation tips

[TimS4019]

Okay, good to know. Thank you for the quick response. 

Tim