Welcome Email Paused

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SherylJ8
Campaign Collaborator
0 Votes

I've had our automatic Welcome email Paused on March 15, but I resumed the welcome email today. I am wondering if the welcome email will now be sent to those who signed up during the Pause period (from March 15 to now)? Is there a way we can send those who didn't receive the automatic welcome email? 

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Amanda_G
Employee
0 Votes

Hi @SherylJ8 , 

 

When an automation is paused, any emails added during that pause will not be added to the queue to be sent the Welcome email. You would need to manually add those contacts to their own list, and then copy the email as a regular email campaign and schedule it out to that list.


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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Amanda_G
Employee
0 Votes

Hi @SherylJ8 , 

 

When an automation is paused, any emails added during that pause will not be added to the queue to be sent the Welcome email. You would need to manually add those contacts to their own list, and then copy the email as a regular email campaign and schedule it out to that list.


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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