Welcome Email Template Preview - Select Template Button Issue

0 Votes

When I preview an email template during the Find Your Template section of the Welcome Email Templates, I'm unable to choose that template using the "select template button" within the preview environment. 


Instead, I have to close the preview and then hover my mouse over the email template and click the "select button".


Here are my steps:


1. Create a new campaign

2. Select Email Automation

3. Name Campaign Series

4. Set Automated Campaign Settings

5. Select Create New Email

6. Hover my mouse over a template and select Preview

7. Within the preview environment, I click the Select Template button in the upper right corner of the screen and nothing happens

8. Close email template preview

9. Hover my mouse over the template again and click the Select button


I've only tested this on Chrome, so I'm not sure if it's a browser issue, but I think that it could be a small bug and should be fixed. Not a huge deal, but it causes an unnecessary step in the process.


0 Votes

Hello @BenC379 ,


Thank you very much for providing your troubleshooting steps. I was able to also recreate the issue in my account on Chrome and FireFox for automations (advanced series, birthdays, etc.) like you, not normal, standalone emails.


Our higher level technical team is going to take the case and investigate further. They should be following up via email within the next 4 business days, once they have an update on their investigation.


In the meantime, the only workaround would be to exit that preview screen and select the template from the overall view. 

William A
Community & Social Media Support
0 Votes

Thanks, William!


I have also created a video that walks through the issue for clarity. It is unlisted on YouTube, so no one can see it unless they have the link obviously. Again, this video is just to help illustrate the issue I was running into. Hopefully, it helps. Thanks again! 



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