What did they unsubcribe from?

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KellyR860
Campaign Contributor
0 Votes
Hi, I am kinda new here and have received a request. Support's answer was ok but not what I am looking for - so maybe one of you knonw the answer?? How can I view a report that tells me what email lists my contacts have unsubcribed from? I can see that they have but not from which list. Is this a redundant waste of time or can you see it's usefulness? Do you have any suggestions on how I can see this information?
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William_A
Administrator
0 Votes

Hello @KellyR860 ,

 

If a contact is unsubscribed, they'd be removed from all lists. If the contact merely removed themselves from a list via something like the Update Profile form, or from previous management done by you or an account manager, then you can utilize previously sent emails that the contact has received to cross-reference what lists they might've been on. Otherwise, there's nothing that would explicitly display all of their previous list memberships in the system.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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William_A
Administrator
0 Votes

Hello @KellyR860 ,

 

If a contact is unsubscribed, they'd be removed from all lists. If the contact merely removed themselves from a list via something like the Update Profile form, or from previous management done by you or an account manager, then you can utilize previously sent emails that the contact has received to cross-reference what lists they might've been on. Otherwise, there's nothing that would explicitly display all of their previous list memberships in the system.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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