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Why Click Rate 0% with proof of click

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WestcapMgt
Campaign Contributor
‎01-23-2024 11:42 AM
0 Votes
‎01-23-2024 11:42 AM

Hello, Can you help me answer why we have a click rate of 0% when we had someone who clicked and emailed us via button with link (mailto: link)? And do email links pick up as 'clicks' in your data or, only URL links? Email this occurred in: https://conta.cc/3RFG99e

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William_A
Administrator
Administrator
‎01-23-2024 02:09 PM
0 Votes
‎01-23-2024 02:09 PM

Hello @WestcapMgt ,

 

Since we can't use the tracking rewrite for mailto: links, they aren't trackable and won't show up in the click reporting for your email.

 

For more info on mailto: link functionality, please see our main article on the topic. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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2 REPLIES 2
William_A
Administrator
Administrator
‎01-23-2024 02:09 PM
0 Votes
‎01-23-2024 02:09 PM

Hello @WestcapMgt ,

 

Since we can't use the tracking rewrite for mailto: links, they aren't trackable and won't show up in the click reporting for your email.

 

For more info on mailto: link functionality, please see our main article on the topic. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
WestcapMgt
Campaign Contributor
‎01-25-2024 11:10 AM
0 Votes
‎01-25-2024 11:10 AM

Thank you for confirming. 

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