Why can’t I access my Legacy Surveys?

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ErikaS44
Rookie
0 Votes

How does arbitrarily removing legacy surveys this year help our "experience?" We did not receive any notification and do not have back-up as to what was asked in a survey!

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @ErikaS44 ,

 

Legacy surveys were retired earlier this year, which included their general data. Emails were sent out to accounts' main addresses 60 and 30 days ahead of time. For an example of the heads-up email that was sent out.

 

60-day legacy survey notice.PNG

 

For more info regarding how to use the newer survey page system, please see this article


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @ErikaS44 ,

 

Legacy surveys were retired earlier this year, which included their general data. Emails were sent out to accounts' main addresses 60 and 30 days ahead of time. For an example of the heads-up email that was sent out.

 

60-day legacy survey notice.PNG

 

For more info regarding how to use the newer survey page system, please see this article


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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