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Why did my subject line not populate the first name???


I have been with you for years and this morning my emails that went out to non-openers populated the subject line with: Hey [FIRSTNAME OR ""]] do you suffer from excessive WORRY?

How embarrassing as a business owner!  Why didn't it populate the first name like it always does?

This makes me not trust this system.

Please advise so it doesn't happen again!



Hello @MaggieH09,


I apologize that you had this experience! Can you please send us a screenshot of what it looked like in your email client after it was sent so we can take a look at how to prevent this in the future? 

Zoe H.
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