YouTube Video link will not load

PACM
Campaign Collaborator
0 Votes
It seems like this is a common issue. Here is my situation and what I have tried. I send out a newsletter once a month. I have been inserting a video block into my email and linking to a YouTube URL each month for the past two years. This month, I cannot get the link to load. I copy the URL and it just keeps spinning and trying to load - it never loads. I use Chrome for my browser. YOUTUBE LINK: https://youtu.be/PsqBoaXrilw Here is what I have tried already: 1. Tested URL link - it works and is valid. 2. I saw that there is a question with YouTube videos being "private" so I created a new upload in YouTube and set this one immediately to "Public" it has never been private. Tried a new link in CC for this video. Same issue. 3. The video was originally a .mov file. I saved it as .mp3 and re-loaded into YouTube. Tried a new link for this video. Same issue. 4. The only possible difference between this video and others is that it is smaller in size BUT IS NOT A YOUTUBE SHORT! I don't think this should cause an issue. I have spent 2-3 hours on this already this month and I don't have extra time like this. I do not want to use a clickable link button to the YouTube page. I want to use the same process I do each month where I embed the video and it links to YouTube. Please - does anyone have additional suggestions of things I may try? Thank you - Jill
Top Answer
William_A
Administrator

Hello @PACM ,

 

If our system is unable to pull the video's thumbnail through YouTube's API, then the only other options would be to:

  • on the video block after pasting in the URL, click Change Thumbnail and select an image from your Library.
  • Make an image link for the video, using an image from your Library.

Capture.PNG

 

In either method you could upload a screencap of what the thumbnail is supposed to be, as well as utilize other 3rd party programs to add a play button on top of the screencap and upload that instead.


5 REPLIES 5
William_A
Administrator
0 Votes

Hello @PACM ,

 

If our system is unable to pull the video's thumbnail through YouTube's API, then the only other options would be to:

  • on the video block after pasting in the URL, click Change Thumbnail and select an image from your Library.
  • Make an image link for the video, using an image from your Library.

Capture.PNG

 

In either method you could upload a screencap of what the thumbnail is supposed to be, as well as utilize other 3rd party programs to add a play button on top of the screencap and upload that instead.


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William A
Community & Social Media Support
William_A
Administrator
0 Votes

With that said, @PACM , I was able to get the video to finally load a thumbnail, however it took a significant amount of time (10+ minutes) to finally load up. I made sure to add this to your case's notes for our devs' investigation into the issue, as it indicates that the integration is working however there's an obvious issue with YouTube and our APIs communicating efficiently. 


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William A
Community & Social Media Support
PACM
Campaign Collaborator
0 Votes

Thank you for your help.  I tried again this evening using Microsoft Edge's browser (in case that helped) but I had the same issue.  I also tried loading it and just letting it sit but I got to minute 14 and I stopped - still hadn't loaded.  Yes - I can use a linked pic and I'll probably have to do that.  Just frustrated because this is something I've been doing regularly for 2 years.  Thank you for trying.  Jill

PACM
Campaign Collaborator
0 Votes

 I found something that fixed the problem.  It was appearing to hang when it was trying to load the thumbnail -- video hadn't loaded yet but it seemed to hang on "loading thumbnail".   So, I created my own thumbnail jpg (using a screen capture from the video itself) and uploaded it.  It worked.  I've  loaded many YouTube videos in to constant contact and never had this issue before.  This file size was smaller than most I usually link to so it wasn't a size issue.  It was in the same video format as other videos I had loaded as well.  Not sure but I was able to get it to work.

 

Maybe this will help someone else if they get the same issue.  Jill

HelenaZ97
Rookie

its ridiculous - it works sometimes and not at others when I upload the same way. It seems as if CC wants me to use Vimeo which cost more to use. 

 

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