Youtube thumbnails do not load in video block

0 Votes
After adding a video block and inserting the youtube video link, the thumbnail never loads. Because the thumbnails never load in the video block, the video block is useless. This has been an ongoing issue for months and is very frustrating. Having a title with a link is NOT the same as having the clickable video link with picture. It seems like a lot of people have had issues with the video block, specifically with youtube, in the past. Any chance on getting an updated version that...actually works?
0 Votes

Hello @RuthF73337 ,


Do you know if the video you're trying to link to was set to Private or Unlisted at any point before making it Public status? Are you getting a specific error message when trying to create the video block, or is it still inserting into the email but without the actual thumbnail?


If YouTube's API is unable to provide the thumbnail desired, or if there's an issue with importing the particular video link, then the best workaround would be to generate your own thumbnail image to link the video to. There's 3rd party sites and other programs that can be utilized to also add a play button overlay on your image, prior to uploading and inserting into your email.

William A
Community & Social Media Support
0 Votes

I just figured it out. The images need to be jpeg not PNG for the videos thumbnails to show