app log in issue

[JoanR079]

what have you done to the app?

What a mess - it logs me out regularly now and I have to re enter my account info almost daily - this is awful!

it's the worst app i have - completely not convenient - so what ever bug you have, please fix it 

very disappointed!!!

[JoanR079]

real problem - the app now auto logs me out every day or so - so frustrating! how can this be fixed?

[William_A · Accepted solution]

Hello @JoanR079 ,

Does uninstalling and reinstalling the app make it so you stay logged in longer? Otherwise, I'd recommend calling our general support so they can get you to the Tier 2 mobile app team for further troubleshooting and information collection.

[JoanR079]

thank you so much William - just re-installed the App and will see how it goes...and will call in if needed - thank you again for your great suggestion and solution...fingers crossed:)