can not see images once I loaded them into library

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WSM6050
Rookie

Once I've loaded images into my library CH5 at Winston Salem Montessori I try to select images into my document and they are not there. I've tried and tried 5 times and nothing.

1 ACCEPTED SOLUTION
Zoe_H
Employee

Hello @WSM6050,

 

Folders sometimes do not appear fully under our "images" tab. I recommend selecting an image placeholder and choosing our replace option to go directly to the Library from the editor. You can also search for the images here as well. Thanks! 


Zoe H.
Community & Social Media Support

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3 REPLIES 3
Zoe_H
Employee
0 Votes

Hello @WSM6050,

 

Thank you for reaching out to the Community! Your library may be having a delay in updating with these new pictures. Try logging out of the account and back in, and then they should be there. Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
WSM6050
Rookie

hello, Thank you for responding.  I did log out to see if it would update and it did not.  I went back to confirm that my library had the images to select for my email and they are there; uploaded correctly as a JPEG photo image from my computer. Although still not able to select it for my email. the whole folder that contains 394 photos is not coming up. Today I only uploaded approx 83 photos.

Zoe_H
Employee

Hello @WSM6050,

 

Folders sometimes do not appear fully under our "images" tab. I recommend selecting an image placeholder and choosing our replace option to go directly to the Library from the editor. You can also search for the images here as well. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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