changing the PayPal account on an event

[MerryMcSwain]

I recently started a new job. We have a charitable trust that benefits a non-profit. Donations to the charitable trust and registration fees for the nonprofit's events were being deposited into the same PayPal account. They have to be separate, so I created a new PayPal account for the registration fees. We have an event coming up and registration is open. I went into the event page>Manage Event>Edit Event>Edit>Change PayPal account. That opened a PayPal login popup and I logged into the new PayPal account. PayPal told me I was ready to accept payment but it didn't change the PayPal account and the registration fees are still going into the Trust account. Any suggestion?

[William_A]

Hello @MerryMcSwain ,

Does this still occur when you wholly disable the PayPal payment option for that event, save the change, then go back in to select that option and change it? Does the issue still occur when you try to edit the connected PayPal account via another browser, or while in incognito/private mode?

[MerryMcSwain]

I'll try that and report back. Thank you.

[MerryMcSwain]

You are amazing. Thank you.

[William_A]

I'm glad to hear the change was able to go through. If you encounter any other issues, or if payment continue to process to the incorrect PayPal account, please let us know so we can ping our higher level technical team to take a closer look, or see if there may be another available workaround.