contact csv upload not working for me?

JudithN31
Rookie
0 Votes

I have an Excel csv file with headers Name, Phone and Email that I have not been able to upload.  It keeps prompting me to import an Excel csv etc file....... which I have numerous times?  What am I doing incorrectly?

3 REPLIES 3
William_A
Administrator
0 Votes

Hello @JudithN31 ,

 

In order to securely assist you in troubleshooting the file import, I'd advise either calling in for live, 1:1 assistance, or replying directly to the @ mention email you receive from this response. If you choose the email route, please provide your username, and attach the file. Thank you!


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William A
Community & Social Media Support
JudithN31
Rookie
0 Votes

I have not bee successful at reaching customer service.

William_A
Administrator
0 Votes

Hi @JudithN31 ,

 

Did you submit a callback when you called in, or have you tried replying directly to the automated @ mention email you received from my response?

 

If all else fails, feel free to email us directly at social_support(at)constantcontact(dot)com with your account username, a reference to this conversation (such as a screencap of your original post or the thread's link), and the affected contact file included.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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