contact not receiving emails

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St.JohnAA
Rookie
0 Votes

I send a weekly email through constant contact to the parishioners of the church I work for. There is one member who does not receive the emails even though I have checked his email multiple times, he has checked his blocked list, made sure he is subscribed to the emails and everything else we could think of. Does anyone have suggestions?

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William_A
Administrator
0 Votes

Hello @St.JohnAA ,

 

Have you checked to make sure that he's not bouncing? This would display in the email's bounce report, or on his contact engagement. Additionally, has he checked his spam/junk folder in his email? Can you confirm that what's entered for his email address is the correct one?

 

Beyond these, the only other suggestion I'd have is to add him as a wholly new contact with a different email address. If you feel like this one particular contact needs further review, and absolutely cannot use a different email address, then I'd advise speaking with the Delivery team directly


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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William_A
Administrator
0 Votes

Hello @St.JohnAA ,

 

Have you checked to make sure that he's not bouncing? This would display in the email's bounce report, or on his contact engagement. Additionally, has he checked his spam/junk folder in his email? Can you confirm that what's entered for his email address is the correct one?

 

Beyond these, the only other suggestion I'd have is to add him as a wholly new contact with a different email address. If you feel like this one particular contact needs further review, and absolutely cannot use a different email address, then I'd advise speaking with the Delivery team directly


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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