email bouncing

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PeggyK481
Rookie
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I have a member of our organization that does not receive our emails. I have just entered an additional email for them and that address also got bounced. This has happened in the past with a few of our members. I have instructed all to make sure they put our address in their contact list so we do not go to spam. What else can I do to make sure this member gets our emails??

1 ACCEPTED SOLUTION
Zoe_H
Employee

Hello @PeggyK481,

 

Depending on the bounce back message, this article here should help you decide what needs to be done with that email address and what needs to be done to prevent this in the future. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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1 REPLY 1
Zoe_H
Employee

Hello @PeggyK481,

 

Depending on the bounce back message, this article here should help you decide what needs to be done with that email address and what needs to be done to prevent this in the future. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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