error in the message sending to social media

[HRHMayLiu]

there is always error in the message sending to social media,

please fix it

[William_A]

Hello @HRHMayLiu ,

The error code for that particular Instagram page is "API Permission Denied." This means that there's an issue on the Insta page's side that's preventing us from being able to post to it. I'd recommend checking to make sure that page is actually setup to be a business page - not a creator page. They look similar in setup, but due to Meta / Facebook's API restrictions, you can only post through our system to business pages. If you need guidance on converting the page from a creator setup to a business type, I'd recommend going through Instagram's support.