Got a 'How do I' question? Join our live 'Ask a Trainer' session happening now for instant help and pro tips!

it wont let me activate my welcome email

DesignerBlvd
Rookie
0 Votes

please help!

5 REPLIES 5
William_A
Administrator
0 Votes

Hello @DesignerBlvd ,

 

Do you have any other welcome automations active at the moment? What is the exact error message you receive when you try to activate the welcome email?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
DesignerBlvd
Rookie
0 Votes

it is saying:

 

You need to provide additional information. Please correct the errors below and try again.

 

but I have no idea what additional info it needs

William_A
Administrator
0 Votes
Have you checked the header and footer sections of your email, to see if they need updating or need their info re-entered?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
DesignerBlvd
Rookie
0 Votes

we dont have a header or footer and our footer that is on every email is finished

William_A
Administrator

Then I'd advise calling our general support so they can continue troubleshooting with you live.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Aug 07
Constant Contact Community Walkthrough and Demo
2:00 PM - 3:00 PM EST
Jul 25
Webinar: Master Your Digital Marketing Metrics
2:00 PM - 3:00 PM EST