it wont let me activate my welcome email

DesignerBlvd
Rookie
0 Votes

please help!

5 REPLIES 5
William_A
Administrator
0 Votes

Hello @DesignerBlvd ,

 

Do you have any other welcome automations active at the moment? What is the exact error message you receive when you try to activate the welcome email?


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William A
Community & Social Media Support
DesignerBlvd
Rookie
0 Votes

it is saying:

 

You need to provide additional information. Please correct the errors below and try again.

 

but I have no idea what additional info it needs

William_A
Administrator
0 Votes
Have you checked the header and footer sections of your email, to see if they need updating or need their info re-entered?

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William A
Community & Social Media Support
DesignerBlvd
Rookie
0 Votes

we dont have a header or footer and our footer that is on every email is finished

William_A
Administrator

Then I'd advise calling our general support so they can continue troubleshooting with you live.


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William A
Community & Social Media Support
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