problem with updating a contact

SOLVED
Go to solution
JonB254
Rookie
0 Votes
I had the same contact under 2 different email addresses. I deleted one, and then tried to change the email address on the original entry to the more recent email address, and the system would not let me. It tells me that email already exists, even though I deleted it and have no way of retrieving it.
1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @JonB254 ,

 

Try re-uploading the other email address through the type/paste multiple or upload via file methods - just the email address. This should restore the original data that was associated with. Then delete the contact whose email address you don't want.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @JonB254 ,

 

Try re-uploading the other email address through the type/paste multiple or upload via file methods - just the email address. This should restore the original data that was associated with. Then delete the contact whose email address you don't want.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JUN 27
Boost Your Email Results with Segmentation & Personalization
2PM - 3PM EST
JUL 10
Getting Started with the Constant Contact Community
2PM - 3PM EST