"Opened" status question

dchwealth
Rookie
0 Votes

Hello, I am going through the "opened" list for my last campaign and contacts are showing as opened who have not opened the email. Thoughts?

Top Answer
William_A
Administrator

Hello @dchwealth ,

 

If their network or email program uses some kind of security tool that "opens" emails and "clicks" their links to check for malware, it can result in that kind of data. I'd advise making sure your account is set for self-authentication, to make the email programs better trusting of the emails you send through us. If you have further issues regarding your delivery, I'd advise speaking directly with the Delivery team.


1 REPLY 1
William_A
Administrator
0 Votes

Hello @dchwealth ,

 

If their network or email program uses some kind of security tool that "opens" emails and "clicks" their links to check for malware, it can result in that kind of data. I'd advise making sure your account is set for self-authentication, to make the email programs better trusting of the emails you send through us. If you have further issues regarding your delivery, I'd advise speaking directly with the Delivery team.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JUN 27
Boost Your Email Results with Segmentation & Personalization
2PM - 3PM EST
JUL 10
Getting Started with the Constant Contact Community
2PM - 3PM EST