send mail to updates and offers

SOLVED
Go to solution
user095712
Rookie
0 Votes

Good morning, I want help as the emails I send go to offers and updates.
how could the mails reach the main ones and not the offers ???

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @user095712 ,

 

We are unable to control if a recipient's email program sorts emails sent through us into specific folders, as this is something only they can control. You can setup your account for self-authentication to improve delivery, however the receiving side still needs to either get rid of "Promotions" type folders, or move your emails into their normal inbox to teach their algorithm.

 

If you need additional information regarding this, we'd recommend speaking with the Delivery team.

 

For more info on "Promotions" deliveries


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @user095712 ,

 

We are unable to control if a recipient's email program sorts emails sent through us into specific folders, as this is something only they can control. You can setup your account for self-authentication to improve delivery, however the receiving side still needs to either get rid of "Promotions" type folders, or move your emails into their normal inbox to teach their algorithm.

 

If you need additional information regarding this, we'd recommend speaking with the Delivery team.

 

For more info on "Promotions" deliveries


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Upcoming Webinars
Feb 29
Crafting the Right Content Mix: Ideas to Inspire Your Digital Marketing
2PM - 3PM EST