trying to upload an article to create an email. It keeps telling me it doesnt recognize the format.

SOLVED
Go to solution
L96581
Rookie
0 Votes
im using adobe pdf and that is not working.
1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @L96581 ,

 

Make sure the document you're trying to upload is one of the accepted formats, and isn't some specialty type, or doesn't need to be properly saved / converted within the program you used to build it. Additionally, make sure the document you're trying to upload is 5MB or smaller.

 

For more info, please see this article


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @L96581 ,

 

Make sure the document you're trying to upload is one of the accepted formats, and isn't some specialty type, or doesn't need to be properly saved / converted within the program you used to build it. Additionally, make sure the document you're trying to upload is 5MB or smaller.

 

For more info, please see this article


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Upcoming Webinars
Feb 29
Crafting the Right Content Mix: Ideas to Inspire Your Digital Marketing
2PM - 3PM EST