Is there a way to generate a list of all bounced emails versus mailing by mailing?
Hey @JWCompton. Thank you for providing that feedback, I've gone ahead and opened this for voting for us.
I 100% agree. I have also been requesting that we can export or run reports on the customer, not just the campiagn. I woudl love to be able to see my customers engagement on a macro level (those in several campaigns)
Yes, this is critical missing data. Should be able to pull a report that lists number of bounces, by type, per email address/contact. Would make it much easier to idntify problem addresses.
Current process (really, a cumbersome workaroud) requires exporting bounce lists for each campaign and maipulating them in ad aoutside tool liek Excel or Access.
Rather than having to review each campaign one at a time to look at bounces, this data should be available on a Contact basis -- it is the email address that is the source of the bounce, not the message.
Should be able to easily see a list of bounced addresses with counts by type of bounce, over a specified time period (e.g. a lis tof all emails that bounced in the past 60 days). This would allow us to more effectively evaluate the bounces and identify repeat offenders.
Our company manages a list of tens of thousands of contacts for very specific target accounts in our industry and send dozens of emails weekly. We need a way to export a list of all emails that bounced from all contacts across all campaigns so we know what specific emails need to be updated in our Client Relationship Management system. Unfortunately, it is not feasible to export each individual email results for bounced emails with the magnitude of work we use these emails for.
Same situation with our company. To keep a client list clean and to let our staff know the actual active respondents we need to be able to export all opt outs and bouces for maintains purposes. This is a extreemly time consuming way to organize, when a simple export by date range would be a pefect solution.
As Administrator for our Constant Contact Account - how do I reinstate a 'suspended bounce' email? I've already deleted and re-input the contact email however this isn't working?
I would like to click and see the person engagement detail while looking at the campaign bounce detail report "at the same time"
I am commenting to add a vote for developing this as a feature, as well as other ways to filter and generate reports about contacts.
It's been at least 6 years (probably much longer) since the need for a solution to download all bounced emails in one click has been identified. Has a solution been created? It seems a fairly simple request, though, admittedly, I have no knowledge of the back end of Constant Contact's list management capabilities. At the vary least, a search feature or custom sort to include all records and a column for bounces that can be exported would be extremely helpful.
It seems to me that a company focused on effective communication could provide something of this nature. Any advice you can give would be greatly appreciated. Unfortunately, we have too many email lists and campaigns to be able to do this one by one.
Just voicing one of my frustrations here- Maybe it will lead to a platform-wide change.
The ability to have contacts that are 'Recommended for Removal' based on bouce types is a great feature, and it makes it very easy, however, I think that this functionality would be much more helpful if you could base it on your entire database of contacts, rather than only one email campaign.
I send out emails daily, and to keep my contact list healthy and deliverability positive, removing bounced contacts is imperative. I would love to be able to go to my "Contacts" tab, select "Recommended for Removal" and delete/unsubscribe them all at once, rather than having to go into individual campaigns to do it.
I'm having a tough time managing suspended email addresses.
We are a company that sells through distribution. We have collected email addresses from our distributors so that we can communicate company announcements. When we started using ConstantContact, one of our largest distributors was rejecting our emails from ConstantContact. I have resolved the problem with this customer. However, a majority of those email addresses were suspended. I'm trying to unsuspend those email addresses.
I can't find a way to identify the current status of an email address. When I unsuspend an email address through the "bounces" list in an email campaign, the list does not change. I have accidentally unsuspended email addresses multiple times causing permanent suspensions by mistake.
I wish I could see and change the suspension status from the contacts system rather than the bounce list. In addition, the system should permanently suspend an email address without evidence of a bounced email after the first unsuspension.
Missing a word:
I wish I could see and change the suspension status from the contacts system rather than the bounce list. In addition, the system should not permanently suspend an email address without evidence of a bounced email after the first unsuspension.
It would be very helpful if we could export all bounced emails (suspended, vacation, non-existent, etc) for all email campaigns at once. We work with a separate CRM where I need to keep the contacts updated so this feature would be appreciated.
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