How to offer a survey with multiple languages?

Stimothy
Participant

We are planning a survey to improve our services, and will be seeking input from our clients using a survey.  The default language needs to be English, but we also need to accommodate Spanish speakers.  It will be filled by people who are not on our mailing list, so we can't depend on our contact lists, tags, etc.

 

Is there a way to have the text displayed change based on language preference?  For example, the 1st question would ask about language, and that determines what text displays in the rest of the questions.

 

The only "easy" approach I can think of is to ask every question in both languages, which should work, but would be unwieldy.

 

Also, can I change the text for "submit survey" to something else?  For example, "Submit survey / enviar Encuesta".

1 REPLY 1
Amanda_G
Employee

Hi @Stimothy , 

 

I do apologize, but skip logic is not currently available in the survey product. We do have a feature request open for this, however, and I would be more than happy to have our engineering team follow back up with you with any updates we have on it. 

 

In the meantime, your best bet would be to create two different surveys, in both languages, and send out links to both surveys, giving the option for people to click on the one in their own language. If you did only want to do one survey, you can translate each question into both languages. The Submit Survey button text can be changed by clicking on it, and adding/removing text. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
  • Avatar

    Support Tips

    Social Media

    "There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will

    See Article
  • Avatar

    Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
  • Avatar

    Support Tips

    Welcome Your Audience

    "Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick

    See Article