Hello @NDCgraphics ,
I've sent the case to our higher level technical team that should be reaching out within the next hour as they continue to investigate what's up with this one particular email. Right now, they will default to the account's main phone and email address if they need to get in touch with you, or provide any updates.
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Hello @NDCgraphics ,
This info won't be available once it's refreshed for your Year-In-Review. The only way to see previous years' stats, would be in your account by going through the Reporting tab to check the numbers.
For more info, voicing use cases, and voting on being able to see previous years' Year-In-Review pages, I'd recommend checking out this Feedback thread.
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Hi @oyehonduras
You are correct, the options to removing bounces are to delete the contacts from your account and not unsubscribe them or delete and unsubscribe the contacts. Deleting a contact does not affect the reporting of a previously sent campaign. Their name will not be removed from the number of sends or opens. They do appear on the reporting with a strikethrough their name. Does this help fit your needs?
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Looks like we forgot to update this from "Coming Soon" but it looks like most everyone found it in their accounts already. This has been implemented. Thanks all for providing your comments and votes!
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Hi @oyehonduras
You are correct, the options to removing bounces are to delete the contacts from your account and not unsubscribe them or delete and unsubscribe the contacts. Deleting a contact does not affect the reporting of a previously sent campaign. Their name will not be removed from the number of sends or opens. They do appear on the reporting with a strikethrough their name. Does this help fit your needs?
... View more
Looks like we forgot to update this from "Coming Soon" but it looks like most everyone found it in their accounts already. This has been implemented. Thanks all for providing your comments and votes!
... View more