Announcing our brand new Campaign Builder!

Emails that were suspended

kathyp521
Rookie
0 Votes

I have two emails that are correct but were place in "suspended" mode which I have now Unsuspended. How do I know that the following emails will be accepted? 

1 REPLY 1
William_A
Administrator
0 Votes

Hello @kathyp521 ,

 

Please do not post contacts' sensitive data in our public forum. 

 

A contact becomes suspended in our system when you or other customers of ours have tried to send to them in the past, and they've bounced back from the domain / IP as non-existent. Make sure to check out our main article on suspended bounces for additional insight.

 

If you've unsuspended the contacts from within your account, as a follow-up I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend. If the non-existent bounce occurs again, then it'd be best to reach out to our Deliverability team to see if they have any additional insight regarding that domain / ISP. Otherwise the contacts will simply not be viable to send to through our system.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (76%)

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Jun 05
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST