About William_A

Then I'd advise calling our general support so they can continue troubleshooting with you live. ... View more

Have you checked the header and footer sections of your email, to see if they need updating or need their info re-entered? ... View more

Hello @LarryM333 ,   You can view and export the contact drilldown lists for individual email campaigns - opens, clicks, specific link clicks, etc. when viewing the reporting pages for those campaigns.    Email reporting overview Open report Click report Did Not Open report   As far as getting a report for an individual contact, you'd need to pull data from the various drilldowns of emails they were sent. There isn't otherwise a way to get a singular contact's activity into an export. ... View more

Hi @VeronicaD599 ,   Thank you for reaching out, we're excited to hear your enthusiasm to start using AI! Currently, there isn't an AI-specific department, partially due to the fact that our AI content generator is so easy to use! With a brief description and a few keywords, you'll be able to have some engaging content at your fingertips ready to use. We've heard great feedback about the responses customers are receiving, with just a few keywords. Caitlin's original post covers its purpose and functionality, as well as the best practice for using it - as a prompt to jumpstart the rest of your campaign's content. This can be applied to the body of your email, social post variations for different platforms and character limits, subject lines, ad wording, and much more. For even more AI-related info, we'd also recommend checking out our main site's blog posts related to AI. We also encourage you to review our Knowledge Base article once you are ready to try it out yourself. If you're needing to transfer your account setup to one with the AI tool available, make sure to reach out to our general phone support or billing team so they can get you switched over. ... View more

Then I'd advise reaching out to Outlook to see if they'd have any further insight. Outlook can cause some odd appearance issues at times, due to how the Word system reads HTML, so it may be causing this random border to show based on how it's configuring the HTML code being sent.    For more info on common display issues, I'd recommend checking out this blog post. ... View more

Does this occur in any other Outlook programs you have access to, or in their mobile app? You may want to reach out to Outlook's support to see if they'd have any insight on why these borders would be getting added, especially if it's a color that doesn't even match what you have set in your email's design elements. ... View more

Hello @AmbulatoryManagement ,   I'm not able to recreate the issue you're describing when test sending any of the last few emails you've sent, as well as your most recent drafts. Is this issue occurring in specific email programs/apps? Is it occurring specifically in dark mode, light mode, or both in the affected programs/apps? ... View more

Hello @HaffGraphics ,   If you narrow-by-tag and explicitly select the "Don't send to contacts who are also tagged with" option, then the Details page of your email will say "Without tag" and then list the tags that were marked for exclusion.    If you select the "Send only to contacts who are also tagged with" option, then the Details page will say "With tag" and the list of tags you marked for inclusion. Another potential way to go about excluding a certain tag would be to do the "Send only to" option and select all the tags except the one(s) you don't want to send to. If your emails' details are all saying "With tag," then it would indicate that you selected the "Send only to" option.    If you believe there's an issue with your email narrow selections, then I'd advise calling our general support so they can continue troubleshooting live. ... View more

Hello @DesignerBlvd ,   Do you have any other welcome automations active at the moment? What is the exact error message you receive when you try to activate the welcome email? ... View more

Hello @TraciR727 ,   At this time we do not have an active integration with any Outlook versions. You may be able to find a 3rd-party developed one to utilize for automatic contact syncing. Otherwise, you'd need to manually export from Outlook , check the CSV file's formatting to make sure it'll import correctly, and then import the file into your Constant Contact account.  ... View more

Hello @BrieH46 ,   So there's two email addresses that are going to show in the required footer of emails. One will be the email address that's being sent to (the receiving contact's email address) as part of the legally-required unsubscribe link. The other will be part of the "sent by" verbiage, which will be the same email address that's used for the campaign's From address.   You can't change what's part of the unsubscribe link, this is explicitly the receiving contact's address. It is different and unique to each recipient.    To change the "sent by" address, simply update the From address in the header of your campaign while editing it. This can also be done on the campaign's scheduling page, prior to sending. If the address you wish to be sending from isn't an option from among your verified addresses, you can verify a new one to make it an option. ... View more

Hello @SigridNYMS ,   The formatting menu will try to hover at the top or bottom edge of the text block selected, or the top of the screen, depending on how far scrolled down you are. So instead of having one single text block with dozens of paragraphs, consider splitting the text block into multiple for different subsections of your communication. Particularly long text blocks will cause the formatting menu to need to float more in the middle of it all, depending on where in the block you've clicked to start formatting.   Singular, long text block: Versus broken up:   Otherwise, you may also want to consider simply linking to a lengthier article or PDF, which will also aid in the amount of bandwidth the editor needs to function for rendering and autosaving. ... View more

Hello @GloriaS78 ,   I think your ideas would be most sound, either have: a single custom field for "Dues to-date" that'll have yes or no for the contact, or make a new custom field each year called something like "Dues status 2023" that'll have "paid" or "unpaid" for the individual contacts' info. Updating this info will be simple, as once you have the custom field created, the file you keep with that info can be imported and match the contacts' updated statuses to the corresponding custom field.    Otherwise, if you want really simple, you could just re-import the contacts each year via that file, and have lists devoted to their paid status - "2023 paid members," "2024 paid members," etc. that you'd be sending to.   Another option as well would be to use tags, and tag the contacts accordingly as "2023 paid" or "2023 unpaid." This way you can create lists based on the tagging, narrow-by-tag when scheduling, etc. ... View more

Hello @meboucher ,   You can do this from the email campaigns' report page. Simply select the contact(s) in the specific metric (open, click, etc.) drilldown, click the Actions dropdown at the top, and select Quicksend.      If the contact was never originally sent the email to begin with, then yes you'd need to go into your Contacts screen to do their Quicksend the normal way to select what specific campaign you wish to quicksend. ... View more

Hello @TBEManatee ,   Any email address can potentially be verified on your account, for use as the main contact email, billing address, etc.    However when adding as a user, the initial username for the new user will be the email address being utilized. The messaging being received is because the person you're trying to add has their email address as a username for another account they're on, it may even be an expired trial they setup awhile ago. They'll need to login to the other account they own / are a user on, and update their username to something different / unique. Once they've done that you can add them as a user to your account using that freed-up email address.   It'd also be advisable that once they've gotten their login setup for your account, they update their username to something more unique - that way they're free to have their email address be used to setup another account user login if necessary.   If they need further assistance with updating their other accounts' username, or if they're unable to find the account they originally setup under that address, I'd advise having them call general support to provide the email address in question, confirm security permissions live, and work with the agent to administratively update that other username.   ... View more

Hello @DeborahHL061 ,   Based on the reports of the errored social posts, it's your Instagram posts that are failing. The error message reads:   The submitted image with aspect ratio ('318/162',) cannot be published. Please submit an image with a valid aspect ratio.   This means you'll either need to use a different image when setting up your social post - one that meets both Facebook and Instagram's separate aspect ratio requirements. Otherwise, I'd advise setting up a variation (section Create a post for multiple social platforms, step 5) when you're creating the post, so you can have different versions of the same image that are compatible with each platform.   For additional info on the optimal image sizes and aspect ratios - for the platforms available in the social post tool - please see this article.  ... View more

Hello @DanaH03 ,   Based on the links provided in your chat case, both open for me - including our reformatted one. Even when opening on other devices, networks, and in incognito/private mode I'm not having any issue opening the track rewrite version of your link.    Based on that, and the explicit error message you received, it's looking more like something on your side is blocking our tracking domain from opening properly. I'd advise going through some standard connectivity troubleshooting to narrow down what the source of the block is - such as checking if the link opens in other browsers, in incognito/private mode, on other devices, or on other networks.   It'll likely come down to you need to make sure our domains are safelisted in whatever program is blocking the tracking redirection from occurring.    If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live.  See also: Connectivity Troubleshooting FAQ ... View more

Hello @CrosswalkF9 ,   They'd need to be added to the account as an Account Manager level access to the account to be able to view it from within the UI. Otherwise, you'll need to continue to export the info from the event, and send it that way. ... View more

No, columns will have even width, based on the number of columns being fitted into a singular email. If you're wanting more customized column widths, you may need to look at utilizing an image of an table made in a spreadsheet program, or some other visualization. ... View more