When you say "none openers" are you referring to non-openers, as in people who didn't open your most recent email? Or are you referring to contacts that haven't opened any of your emails?   The setup process will be a bit different depending on which, but the end goal is the same- re-engagement.   For targeting your most recent email's non-openers, you'll want to follow these steps: View your email's Did Not Open report. Add the DNO contacts with the following steps: Select-all by clicking the topmost checkmark box, click Actions at the top > click Add to list > Create. Name it accordingly, save, and add the contacts to that new list. Create the follow-up email you wish to send to the new list. Schedule / Send the email to that new list. For targeting contacts that haven't opened any emails, follow these steps: Create a segment. Set the criteria to be: Email Activities > Any Email > As long of a date range as you can, based on segment limits and your account's age Create the follow-up email you wish to send to the segmented contacts. Schedule / Send the email to that new segment. Depending on how many contacts you have, and how many other segments are also being calculated across our servers, there may be a delay in the segment's generation. However, the email will only send, once the calculation is done. If you schedule the email for much later, then the segment will recalculate at the time of the sendout. Another option for segmentation would be to utilize our pre-built Least Engaged segmentation, and send to that instead.  ... View more

Thanks for providing that! Taking a look at it, the following shows that you do have a good eye for general email layout and design:   Dark mode compatibility:  Starting with dark coloration makes it much easier for email apps to present the email in dark mode, without making too drastic of changes to the email's colors.   Color-coding articles / sections:  Using the different colors to denote the individual sections of the newsletter does help with your particular setup, and brings some variety to the predominantly black-and-red design.   Using tables for consistent formatting:  Laying out the sessions in a data table format helps it look very clean, and maintains that structure in mobile formatting. _________________ Some areas I think could be improved are:   Outer background image sizing:   The background image doesn't really work for me for this type of newsletter. If it were a very short e-blast for an update, or to encourage people to visit a site, then I think it could work. However, for longer-form newsletters like this, I think it may be better to have a solid black background or an image with a smaller, more cleanly repeated texture. Make sure to check out this article for additional advice on using custom images for backgrounds.   Email width and length:  Regarding the above, that’d also be a lot of black background, which is why I think the next improvement could be widening your email's overall width via the section editor. This would have the additional benefit of the email appearing shorter in desktop email clients, as well as for its shareable webpage version.   I think the content itself is good, and doesn't overstay its welcome by making the email unnecessarily long. However, the appearance of being shorter by simply widening the email 50-100 more pixels could go a long way.   Non-specific calls-to-action: My third critique is on the number and function of the Register Now buttons for each tourney's section. While I get the desire to really push those calls-to-action, it does add a significant amount of bulk to the email, especially when they all go to the same Tourneys webpage on your site.   I would recommend trimming out the buttons at the top of each section, and having the remaining ones go to the specific pages for each tourney. You can still have CTAs to navigate to your main tourneys page of course, but having each section's go to their relevant, specific tourney page would do a lot to clean it up, and make sure your contacts are getting directed where they expect to go. _________________ With those few design changes, I think you could see marked improvements in engagement with your email. But, as mentioned earlier, you already have a good eye for your email's layout and coloration, which goes a long way toward readability.   The only other suggestion I'd have, which isn't regarding design, would be to consider self-authentication for your emails' deliverability. While the ccsend rewrite is good for those using free domains like Gmail, iCloud, etc., those with their own custom domains will benefit from self-authentication. Due to the more technical aspects of setting this up, you will likely need to work with your webmaster, or website builder's support, if available. If you'd like further insight on this, make sure to check out our Email Authentication FAQ, or speak with our Delivery team directly. ... View more

Hello @AllisonW1992 ,   I can get you directed to some of our standard support articles on those topics, to help you get started: Overview: Email reporting Send a test version of your email Get to the point with a clear call-to-action Was there something specific you were wanting to dive deeper on, regarding these topics? Was there a specific feature of email campaigns you were wishing to test out, or get more info on?   If you'd like general advice or insight on a recently sent email campaign, you can also share its unique link so we can take a look at it.  ... View more

Hello @KeithD4 ,   Resending an email to non-openers will depend on how long ago the original was sent. We have several support articles regarding resending emails available: Automatically resend an email to contacts who don't open Manually resend an email to contacts who did not open the original Resend an email to a list or segment (specifically for targetting newly-added contacts) Resend an email using QuickSend Resend an email with corrected or updated content   Since email in general has to comply with anti-spam laws, there are some restrictions on these functionalities. In some instances, it won't be the same email campaign, you'll have to make a copy and a new list, and send the separate copy to the specific list instead. Make sure to check the articles for step-by-step and visual guidance on these different resend methods.  ... View more

Hello @user568193 ,   See this support article for step-by-step and visual guidance on including videos in your campaigns. Since video files run too large for attaching, and email programs are inconsistent in embedding functions, any videos linked to in email campaigns, including via video blocks, will redirect / open a new tab (depends on the end-user settings) to the linked video. ... View more

Hello @MelodyE ,   There are lots of 3rd party services that offer spam checking, but our general recommendation has been mail-tester.com and mailgenius.com. For general info on checking your spam score, and more specifically how Mail Tester works, I do recommend checking out this support article of ours. ... View more

Hello @L936 ,   Please share your campaign's link so we can take a look at it. For guidance on sharing an email campaign's permanent URL, see this article.  ... View more

It seems to be sporadic, because I'm able to get rounded corners on some buttons with borders, and other buttons turn square. Based on what we're seeing, this is associated with the newer UI experience. If you toggle it off, the rounded buttons with borders should work in the editor as well. You can toggle off the new UI experience by clicking your logo in the bottom-left corner, then clicking the toggle for New experience.     I've tracked the issue to your account. When there's an update regarding it, the devs will notify you directly. ... View more

Does this also happen in brand new templates you create, or just from ones you copy from previous copies? ... View more

Have you tried deleting the button and inserting a new one? ... View more

Hello @user467266 ,   There's a lot of info regarding all of this. It would honestly be best to refer to the following support articles when setting up your automations, and applying dnyamic content blocks: Getting started with the Automation Path Builder Understanding triggers in the Automation Path Builder Customize what each contact sees in your email with dynamic content Those articles, and the subsequent articles they link to for further info on individual components will be your best guides for setting up the automations are you need to, within the existing parameters of the APB system. With how dynamic content works, you'll need to do a good amount of preparatory legwork to ensure your contacts' physical address and custom fields are setup correctly. ... View more

Hello @RebeccaL9408 ,   Apple devices have a tendency to upload images into programs sideways, including ours. Luckily the images can be easily rotated and saved via the image editor.   If you're still seeing your images sideways after rotating them, consider clearing your browser's cache (just cached images and files, not passwords or cookies), then exiting / quitting your browser, then reopening and returning to the site. This should result in your correctly rotated images appearing on your end. ... View more

You can change your Community screen name, via your My Account page. ... View more

Hello @user507417 ,   I'm not recreating your described issue. I am able to have a button with active margins / padding, a border, and with rounded corners. This appears as expected when I test send the email to myself.     If you're needing guidance on adding and customizing buttons in campaigns, see our main article on the topic. If you're still having issues with customizing your button's radius, can you provide a screencap of what you're seeing when editing the button (similar to what I've provided above)?  ... View more

Hello @user176425 ,   If they're unsubscribed, then it means our system was told to unsub them. They either: explicitly clicked the unsubscribe link in the email footers, clicked the one-click unsubscribe option available in their email app/program, forwarded their email to someone who then clicked their coded unsub link, or someone in your account unsubscribed them Whichever way the unsubscribe was prompted, we have to honor it for legal compliance reasons. See our main article on unsubscribed contacts if you need more info regarding this functionality.   As for any other contacts that just aren't receiving the email, make sure they're not bouncing, and that they've checked all their folders in their email program. If they have different inboxes (Promotions, Updates, Social, Other, etc.), they should check those as well to see if their email program is sorting your email into one of those, rather than the normal inbox. They should also check their spam/junk folder.   You're also using the ccsend rewrite, which may be impacting your delivery overall. Since you have your own domain, you really should be sending with self-authentication. You'll need to work with your webmaster / domain support to get this setup.   Once you've checked these parameters, your next step would be speaking with our Delivery team directly, if the issues persist, or if you're having trouble setting up self-authentication.   See also: Email Authentication FAQ ... View more

Hello @user535474 ,   You can't, this is a functionality on the side of the email app / program. We do not control the downloadability of elements in emails, landing pages, etc. ... View more

Hello @AbigailCACL ,   No, that's the greeting tag functioning as designed. For tests it will be pulling the owner's info to fill in the details, which also pertains to most Insert > Contact Details functionality as well. The live sendout will pull the contact's name info, or default to the backup if that field is blank. ... View more

Hello @rcppubs23 ,   There appears to be inconcsistency in this, as the test message for my emails, regardless of whether I'm in the new or old experience, always appears at the top of my emails. It may be worth seeing if this is only happening with regularly copied templates, or with either their original versions / the reusable template you create and copy from.   This issue has already been tracked to your account. If and when there's an update, they'll notify you directly.  ... View more

Hello @RebeccaS6 ,   I've moved your comment from the 2022 thread, as it was not related to the current issue. The issue has been tracked to your account. See the Top Answer of this thread for further insight regarding the bullet display issue. ... View more

Hello @JoeVic ,   The extra bullets are from you adding spaces between the bullet points. Bulleted lists do not have line breaks, so those are just blank bullet points in your email. The bullet display issue has been tracked to your account. See the Top Answer for full insight on the current issue. ... View more

@MaryW15266 and @SmithLife ,   We'll be merging new posts on the topic into this thread to keep everything in one area. Our team will make sure any new or merged posts will be turned into cases, and have the applicable issue tracked to their accounts. When the devs have an update regarding the issue, they'll email account owners directly.   If and when our team receives an update, we will update this thread accordingly. For additional info, please see the Top Answer.  ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.   For future visitors: If you're interested in development of this idea, please remember to vote by clicking the thumbs up icon on the original comment (always at the top of the thread), alongside commenting your use case if you have one. ... View more