Hello @DennisD8 ,   If these contacts' networks / security programs are using bots to scan for malware, or they're distribution lists / auto-forwarding to larger groups of people, then the numbers are going to be skewed regardless.   To be frank, the reporting info for these contacts simply won't be viable ever. If you're wanting to keep them separate for the sake for your reporting, then I'd advise isolating these contacts to a new list meant for contacts that auto-forward or use bot security checks, and send separate email copies to that list. That way your main emails to your direct, human contacts will have more accurate reporting.    If you'd like the step-by-step process of what I'm describing: Identify the contacts that are causing these bloated open and click statistics. Consider tagging them for quick referral when you identify them, as this can quicken the list creation. Create a new list, call it something obvious like "Suspected Bot / Auto-Forward Contacts," then add the suspected contacts to that list. If you need to be particularly granular with the list memberships, then I'd advise instead making "suspected..." copies of each of your lists, and applying these suspected contacts to the applicable copied lists. Consider making a note in the suspect contacts of what lists they were previously on, or use the tags mentioned earlier, in case you decide later you don't like this setup and want to put the suspect contacts back into the main lists. Once the suspect contacts are on the suspect list(s), remove them from the normal list(s) they're on. From here on, you'll need to send two versions of the emails you'd normally be sending to these lists - one for the seemingly normal contacts, and a copy that you send to the suspect lists.   Beyond that, there's not much else you can do from your end as you're already self-authenticated. Our devs are constantly trying to identify the various programs that utilize this functionality, so they can set our system to ignore the behavior and triggers from these particular programs. If, after setting your account up for self-auth, the click rates continue to be inflated or worsen, then it may be worth calling in. That way our general support or higher level technical team can see if there's any further info that can be gleamed from the content of the emails with you live on the phone, or to see if the domains of the contacts that are seeming to bot-click them show any other particular consistencies we can track. ... View more

Hello @InternationalPipe ,   See this comment from another user in our Community, regarding Outlook's "smart justification" functionality. If you need further guidance, I'd recommend speaking with Outlook / Microsoft support. ... View more

Hello @LisaB834 ,   Thank you for reporting this. If you still have the phishing email, please forward it to abuse(at)constantcontact(dot)com so our Compliance teams can investigate the email more thoroughly. I've also emailed our Compliance teams so they're aware of the situation, and the suspected domain. ... View more

Hello @user83009 ,   Did you schedule the email, then unschedule it to make edits, and accidentally set it to send right away after making the edits? There are multiple users on the account, did someone else with access to the account make changes to the email's schedule date/time? Is your account's time zone set to your current time zone? ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.   I've also pinged the person in charge of the Contacts portion of our tools and services, so they're explicitly aware of this parity issue in the newer contacts import system.   For future visitors: If you're interested in development of this idea, please remember to vote by clicking the thumbs up icon on the original comment (always at the top of the thread), alongside commenting your use case if you have one. ... View more

Hello @user1008176 ,   Drag-and-drop is already available in campaign editors, via the Images tab in the lefthand menu. If you have a massive number of images uploaded in your account, you can aso search and utilize folders for better navigation, organization, and finding of the uploaded images you want. ... View more

Hello @GlenG9 ,   Each support team has an individual email address, that is utilized on a case-by-case basis. If you have general support inquiries, you can send them to social_support(at)constantcontact(dot)com or communitysupport(at)constantcontact(dot)com, with your username and relevant support inquiries.   See our article on standard contact headings and character limits for more info. If your "profile text" custom field would fit better with the "Notes" field, then I'd advise uploading them as that instead.    See also: Format a file before importing a contact list into Constant Contact ... View more

Hello @user9602167 ,   This would indicate a connectivity issue on their end, if the confirmation page doesn't load up. Theese contacts may need to check that any VPNs they're running, their ad/pop-up blockers, or anything similar isn't conflicting with the site or the click-tracking links. ... View more

Hello @BrianS7803 ,   Not through our system. Our devs are looking into potential ways to expand into Bluesky for the social posting tools, but at this time we do not have an integration with them. ... View more

Hello @user50941 ,   At this time there isn't. If you're wanting a campaign put into the account's Deleted section, then it must be done manually per campaign. ... View more

Hello @ChristianJ355 ,   Footer addresses are a required Compliance component at this time, and cannot be removed. ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release. For future visitors: If you're interested in development of this idea, please remember to vote by clicking the thumbs up icon on the original comment (always at the top of the thread), alongside commenting your use case if you have one. ... View more

Hello @kellyb601 ,   Can you elaborate on what you're referring to by the "offer box?" ... View more

Hello @user9602167 ,   Does uploading a new version of the document and linking to that resolve the issue? ... View more

Hello @user760506 ,   I checked your accounts, and I'm not able to recreate the issue when I go to emails' scheduling pages. All of them have the option to toggle Lists and Segments at the top. If you refresh the page, does it display those options as expected? If you access your account via your browser's Incognito / Private mode, does it resolve the issue on your end? ... View more

Hello @user0376251 ,   The images provided in the article are for the newer account UI, and matches with what displays in your account for the new UI. If you're not seeing 3 dots next to each bounced contact, then it's possible you're not looking in the correct area of your reporting, or you're zoomed in enough that you need to scroll to the side to see everything on the page.   Considering the sheer number of bounced contacts you believe to be validated, I'd advise calling our delivery team so they can do a larger unsuspend. Additionally, they'll want to look into why so many allegedly valid contacts had previously  ... View more

Hello @KiraW ,   ET is Eastern US/CAN time. Which number did you call, and which day of the week? ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.   For future visitors: If you're interested in development of this idea, please remember to vote by clicking the thumbs up icon on the original comment (always at the top of the thread), alongside commenting your use case if you have one. ... View more

Hello @MonteH31 ,   Thank you for the feedback regarding the new experience. After playing around with my device's resolution and browser zoom, I can see how in some instances that blank area at the top can feel disproportionately large.   So I can pass on additional feedback data to the devs working on the site experience, I do have a couple follow-up questions. How would you want the home and help buttons displayed when you're working in the editors? Would you prefer them all put into the sidebar site menu (where you can navigate to campaigns, contacts, etc.), or would you prefer they be accessed some other way from the editor screen? ... View more

Hello @KristinA5668 ,   Based on what I'm seeing in your account, you have your automation set for the landing page form built in our system. Your best paths forward are: remove the form in your website's footer and replace it with the landing page's link, or  upgrade your account, build out a list-addition automation for the specific list(s) associated with your landing page and the website footer forms, and end your current welcome automation. ... View more

Hello @user58422 ,   You can do either one of these things: Set up your tickets so only one can be RSVP'd at a time per registration. Set up your registration form to ask for specific info for each ticket. See the linked articles for the relevant step-by-step and visual guidance on either.    See also: Events FAQ ... View more

Hello @KathyB013 ,   This more aligns with our general support Questions & Discussions board, so I'll be moving the post there.    If you're having trouble inserting a particular URL into your email, try using a different URL shortener, or use the full URL. Links inserted into emails are going to be rewritten for click tracking either way, so a shortened URL typically will just serve as an aesthetic for when you're wishing to display the URL in the text. ... View more

Hello @MtSinai225 ,   Is the contact in the list for the applicable email campaigns? Is the email being delivered to a separate folder in their email inbox, like Promotions, Updates, etc.? Does the Sunday morning announcement's subject line show up at all when they search in their inbox? ... View more

Hello @AngelaZ17 ,   This is not an available function for event payments. If you're wanting a pay-what-you-want option, you may need to setup a donation page outside of your Constant Contact account, or some other method where your registrants can submit custom payments. Or if you have payment apps, you can share those details with your registrants in follow-up emails, for custom payments. ... View more

Hello @SteveB754 ,   Can you elaborate on what you're wanting to do, beyond what's currently available in our various ad types? Social Ads Social Lead Ads Google Ads ... View more