Hello @DavidACM ,   At this time, that webpage email toolbar only links to the account's standard legacy landing page form and selected logo. This is something our devs are looking into addressing, so I've marked your account as interested. If and when there's an update regarding that webpage toolbar's functionality, they'll notify you directly.   To edit that form, you can find it in your Sign up forms tab, via the Legacy landing pages block. It'll be labelled as "Sign-up form" at the top of that page.               ... View more

Hello @KrisC126 ,   I've updated my floated response with more clarification and example pics. ... View more

Hello @EmersonAuxiliary ,   The "took too long to respond" error is indicating that something is blocking the redirect, or it's getting erroneously caught in some kind of filtering functionality and causing a time-out. Due to the information needed to troubleshoot this connectivity error further, I'd advise calling our general support. They'll need to go over some more technical troubleshooting elements, including: capturing the browser's console code errors a screen recording from your side of the exact behavior from clicking the link to the error page showing A list of browsers, browser plugins / addons / extensions, VPNs, ad/pop-up blockers, and other security software used on your device and organization's network (if applicable). A list of the email programs used (Gmail, Outlook, etc.) the exact name of the email, and if possible, forwarding it to the address provided by the support team There may be other troubleshooting questions that phone support and the higher level technical team will ask for, but this at least gives you a head's up on what things you'll want to gather before calling in, in order to save troubleshooting time. ... View more

Hello everyone,   This functionality was not previously considered for development into the newer contacts import system, as our data showed that it was the absolute least used method of adding contacts compared to all the others. As we begin to rollout our new and redesigned contacts experience, feature parity is our top priority when introducing our customers to these new pages. It continues to be a work in progress so we appreciate your feedback as we continue to develop these pages tailored to your needs!   For future users visiting this thread, if you're wanting to see the development of this feature request, please give the original post a kudos (thumbs up). If you have one available, please respond with a detailed use case for the return of this function. Please remember to keep our Community Guidelines in mind when posting. Thank you!   In the meantime, there are two different ways to access the  Paste names & emails  feature: For users on the old experience (blue navigation bar at the top): Contacts -> Add Contacts -> Type or Paste Contacts OR Dashboard (click CTCT logo top left) -> Click  + Add  on the  Total Contacts  box -> Type or Paste Contacts     For users on the new UI experience (Grey nav bar on the left side): Click blue  Create  button (top right) -> Add Contacts -> Type or Paste Contacts   If these workaround steps are not working for you, the direct URL to the old type/paste multiple box can be navigated to: https://ui.constantcontact.com/rnavmap/distui/contacts#imports/new_by_email ... View more

Hi @NelsonL17 ,   The "took too long to respond" error is indicating that something is blocking the redirect, or it's getting erroneously caught in some kind of filtering functionality and causing a time-out. Due to the information needed to troubleshoot this connectivity error further, I'd advise calling our general support. They'll need to go over some more technical troubleshooting elements, including: capturing the browser's console code errors a screen recording from your side of the exact behavior from clicking the link to the error page showing A list of browsers, browser plugins / addons / extensions, VPNs, ad/pop-up blockers, and other security software used on your device and organization's network (if applicable). A list of the email programs used (Gmail, Outlook, etc.) the exact name of the email, and if possible, forwarding it to the address provided by the support team There may be other troubleshooting questions that phone support and the higher level technical team will ask for, but this at least gives you a head's up on what things you'll want to gather before calling in, in order to save troubleshooting time. ... View more

Hello @NelsonL17 ,   Are you able to provide a screenshot of the error page you receive when clicking the tracked links on a Verizon ISP? ... View more

Hello @user87302 ,   From my understanding, yes this change was intentional- as there are now two different subscription systems running tangentially- one for email contacts, and the other for SMS contacts. In order to make SMS-only (no email required) contacts work in the system, other changes also had to be made to how the import system works, how contacts are displayed in lists, permissions settings, etc.   For example, you'll see that unsubscribed contacts will remain in lists, even after unsubscribing. Unsubscribed contacts are still considered inactive and can't be sent to, nor will they count toward billing. This also has the added benefit of maintaining the original list(s) the unsubbed contact was on, in the situation they accidentally unsubbed and need to be resubbed.   The Import/Export Activity page will still provide unsubscribed notifications and exportability, import success, as well as both import failure data and ability to either correct or ignore.  ... View more

Hello @Y-OGI ,   Is this in regards to creating a list specifically for event registrants that wish to opt-in for emails from you? Or is this in regards to setting up the contact list you want to send the invites to? ... View more

The "took too long to respond" error is indicating that something is blocking the redirect, or it's getting erroneously caught in some kind of filtering functionality and causing a time-out. Due to the information needed to troubleshoot this connectivity error further, I'd advise calling our general support. They'll need to go over some more technical troubleshooting elements, including: capturing the browser's console code errors a screen recording from your side of the exact behavior from clicking the link to the error page showing A list of browsers, browser plugins / addons / extensions, VPNs, ad/pop-up blockers, and other security software used by the individuals encountering the error A list of the email programs used (Gmail, Outlook, etc.) the exact name of the email, and if possible, forwarding it to the address provided by the support team There may be other troubleshooting phone support and the higher level technical team will ask for, but this at least gives you a head's up on what things you'll want to gather before calling in, in order to save troubleshooting time.   ... View more

Hello @AFEDJ ,   It's possible that the link rewriting, which is something our system automatically applies to all links in sent emails for compliance and click reporting, might be getting caught up by a browser extension, ad/pop-up blocker, VPN, or other security program you may be running. That said, the rewritten link provided in your post does go to the same page that your Donate Now button at the top of your email's preview goes to.   Some troubleshooting questions: Are you seeing something other than the Donation page, when navigating to the rewritten URL provided in your Community post? If so, can you provide a screenshot of the page you're sent to? Does the issue occur when accessing the links in the sent email via incognito / private browsing mode for your current browser? Is this redirect issue occurring for others in your organization? Is this occurring for others outside of your organization? ... View more

Hello @StevenH ,   Depending on the ticket's file type, you can insert it as an image, or link to it as a document. The link for your sales event would be like any other link in campaigns, you'd simply choose whether you want it to be a text, image, or button link.   Insert, style, or remove text links in an email  Clickable image links in an email  Insert and customize a button in an email    If using SMS messages in your multi-channel, you can include a link to the sales event as part of the SMS. MMS (e.g. images and other file types) can't currently be sent through our SMS tool.   ... View more

Hello @AustinM49 ,   Much like with Gmail and other email programs that have such functions, this will vary based on the setup of the receiving user. At this time, I'd recommend referring to our article regarding Gmail's promotions tab for more insight.   See also: What is Apple Mail Privacy and how does it affect you? ... View more

Hello @L058373 ,   If they're going through a sign-up landing page, you can have the list associated with that SULP be linked to a list-add automation. If they're going through an event registration, you can either set up the registration form to put people who click the opt-in checkmark box to go into a specific list to trigger the automation, or you can manually add those registrant contacts to the automation list.  ... View more

Hello @SandraZ,   Not in a text bock specifically. You can utilize section editing to include images as part of the inner background. Depending on the layout, text blocks would either share the image background with the rest of the section, or would have a solid color gradient.  ... View more

Hello @AmandaG512 ,   You can round the corners of sections, so if you're wanting a standalone text block to have rounded corners, it'd need to be in a section of its own. See our main article on adding and customizing sections for step-by-step and visual guidance on this process.  ... View more

Hello @GailM71 ,   Can you elaborate on which account function you're wanting to search for this metric? Are you wanting additional sorting options for the Contacts page (feature request)? Are you wanting additional reporting info specific to engagement levels? Are you needing guidance on how engagement segmentation works? Or are you mainly just looking to sort emails on the Reporting page by their Opens rate (exiting function)?   See also: Overview: Email reporting View subscriber and engagement insights for your contacts ... View more

Correct. ... View more

Hello @daniels3651 ,   Yes, but their unsubscribed status will remain in our system for your account. So if you later re-upload any previously unsubscribed contacts, they'll go back to being unsubscribed. See our main article regarding unsubscribes for more info.  ... View more

Hello @user317234 ,   The way our system works, if you're sending a single email to multiple lists, our system will only send the email once to contacts that might appear on multiple lists.   No, there is no segmentation or default contact field (first name, email address, phone number, etc.) for what file or method was used to add the contacts. You'd just need to create completely separate lists at that point, based on the file name, or create a custom field and have that info included in the file itself.   If you're wanting to segment your contacts in specific ways, see our main article on segmentation for the available criteria and ways you can further distill these contacts. ... View more

Hello @JenA1057 ,   If you're needing guidance on making your emails more accessible for ADA purposes, please see this article for references and links to relevant guides, or this tutorial video.   We do not currently have an embeddable way to translate emails. Please see this Product Idea thread for voting and voicing use cases. ... View more

Hello @LeslieA99251 ,   I checked the active events in your account, and wasn't able to find the "attendee information" section on any of their registration forms. They looked clean and clear to me, but I also only selected the default ticket options for all of them.    Were you able to resolve the issue on your own, or are you still seeing the repeat "attendee information" section?  ... View more

Hello @LaurenC896 ,   No, SMS is an addon, not a standalone plan. ... View more

Hello @elizabethdu ,   Did you make the phone number required? If not, then they'd be able to submit their info without providing that. If you did make it a required element, then you can find the contact's provided info when viewing their specific contact record in your Contacts page.  ... View more

Hello @QuanticoTextAlerts ,   You'll need to collect their numbers and the consent date for sending them SMS messages, then you can import them into your account as SMS contacts. See these guides for relevant import info and guidance: Tutorial: Import a list of SMS contacts Import a list of contacts from a file or spreadsheet Import a list of SMS-only contacts without email addresses from a file or spreadsheet ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.   For future visitors: If you're interested in development of this idea, please remember to vote by clicking the thumbs up icon on the original comment (always at the top of the thread), alongside commenting your use case if you have one. ... View more

Hello @JudyS159 ,   The system is going to automatically remove the extra blank lines. You'd either need to increase line spacing or put them in separate text blocks. Otherwise, if you're doing an event invitation, make the event in our system and use the event block that comes with event invitation emails.  ... View more