Ability To Update Multi Factor Authorization Preference

I detest this overreaching MFA "preference". After going through the "Authorization" process whereby CC sent me a code which then allowed me to access my account in My Account settings it appears to not be possible to change my Preferences.

7 Comments
Frankie_P
Moderator
Status changed to: Voting Open

Hi @Assist-Deb thank you for sharing this feedback with us!  This multi-factor authentication is meant to strengthen your account's security and help curb unapproved account logins. Because of this there is no customer facing way to update your authentication preference. It is however a feature request we are collecting feedback on. In fact we have opened up your idea so other users can weigh in on this request as well. In the meantime we suggest contacting support directly by phone so one of these agents can manually reset your multi-factor authentication,

user624296
Participant

Hi! I'm from Chile, I can't call you. How i supposed to change de MFA. I would like to change de phone number, and I can't. Please HELP

BCLC2010
Participant
Why do you have a setting for MFA that I can't even change! There isn't any setting to change the number associated with the account. MFA needs to be editable!
RosemaryH46
Participant
Turn off the MFA requirement until after you fully implement the feature. It is absolutely ridiculous that I can't change the phone number being used. That's not security. You're preventing me from using the service I pay for.
Frankie_P
Moderator

Hi @RosemaryH46 we suggest contacting support directly by phone so one of these agents can manually update your multi-factor authentication. However having the ability to do this in your account is a feature request we are tracking. We have moved your post into a larger thread on this idea.

TayShep
Participant

I agree this is horrible! My small business has 20 people who need access our CC & can’t afford to pay for more users! 

Kyle_R
Administrator
Status changed to: Planned

Hello,

Thank you for your feedback. This feature is in the planning stage and will be coming. I don’t have a certain timeframe, but it looks like it will be sometime in early 2023. We will update this thread with additional information when it becomes available.

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