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New Idea

Price Increase

Status: Voting Open
by All Star on ‎02-01-2017 01:08 PM
"Starting with your March invoice, your monthly price will increase $5. You will see the price change on your bill over the coming months, depending on your billing cycle." You have now priced yourself out of our budget. We were already exploring other options. You just forced our hand. We will be leaving by the end of the month.
Status: Voting Open

Not Mobile Friendly

Status: Voting Open
by on ‎12-02-2016 10:27 PM
I was just replacing my credit card information and the pages for this area are not formatted for mobile use. It would probably be welcomed by many to adjust this area. Thank you, Brenda Robinson Team3Max
Status: Voting Open

Great feedback, thanks for posting!

You should set up automated notification by email or phone when billing is due to increase due to number of contacts expanding. This would make sure your clients are not being billed for contact lists that are not in use every month. We would be able to manage and upload them on months where required only.

Status: Voting Open

Awesome idea, I can see how this would help a lot of concerned users with limited budgets! Do you think a popup when you uploaded contacts that hit the limit would be effective or would you rather see an email? Do you think having the price included would be of any value?

Users tracking

Status: Voting Open
by on ‎11-15-2016 08:17 PM

Each user should be recorded separately. When I (user 1) update a contact or create a campaign it should say "by User 1" and when my associate, user 2 does the same it should say "by user 2". What is the point of showing who created or updated something, when it says "You" no matter what.

Status: Voting Open

Great job in enabling multiple user to access our accounts. I would like to suggest another way to improve the upcoming system.

 

Grant Levels of Access - As of right now anyone has an account can basically access everything.

 

May I suggest creating a tiered access level or something in that area. For example, our Marketing Department only wants to see reports. I don't want for them to have to be able to have access to manipulate layouts and designs we have in draft mode or modify our contact list.

 

Google Analytics have the abitility for people to grant access to Manage Users, Edit, Collaborate and Read and Analyze.

 

Something like this would definitely enhance your system.

Status: Voting Open
Recent changes to Constant Contact have really made it an easy decision to leave. I have been a client for 10 years and found this mode of contact management really useful and affordable. The limiting of Facebook ads and additional cost for cross marketing was the initial frustration, then removing all personal graphics, the inability to easily see which clients don't open emails and simply fix or remove the addresses. Yes, I am moving on to work with my scheduling software that offers these options for free.

Bad sales tactics

Status: Voting Open
by TamikaD26 on ‎10-11-2016 02:53 PM
Within hours of me signing up a representative contacts me with what I perceived to be an interest in assisting with getting started with my free trial. Within 5 min into the conversation the representative asks if I want to purchase a plan and continues to ask further questions that he later used as a method to try and "close the sale". I originally wanted to test out the features of constant contact but I am completely turned off by the sales tactics used by the company to coerce me into purchasing. No more free trial for me. You have lost a potential customer
Status: Voting Open

Pricing Page

Status: Voting Open
by All Star on ‎10-07-2016 01:01 PM

I have such hit or miss experiences calling in to Constant Contact. Many times the reps are great but sometimes, like today, they are downright rude!!

 

Anyway, I've been a long time customer and was trying to help another business decide which email marketing service to go with today and we were talking about pricing. I clicked on the pricing page that is on the top navigation: https://ui.constantcontact.com/rnavmap/distui/myaccount/pricing and noticed the "Email Essential" pricing versus the "Email Marketing" pricing. Since we couldn't find a description of what each of those options contained, I called in. The first person I spoke with was helpful... she couldn't quickly find the page to direct me to but she quickly took a sreenshot and emailed it to me.

 

After reviewing the pricing further, I called back because it looked like our company was overpaying by staying in the Email Marketing category. I spoke with someone in the billing department. She said that you have to reach 10,000+ contacts to be moved into the Email Essential pricing plan. I was trying to be helpful by explaining that the page didn't mention that at all, she had me explain where I was seeing that and became quite rude. 

 

Two suggestions:

  • Provide a link to a page that explains what comes with each option
  • Clearly say that you need 10,000+ customers to qualify.

 

 

Status: Voting Open

Manage users

Status: Voting Open
by All Star on ‎11-08-2016 05:01 PM
I am dismayed that you changed the plan we had to limit the number of users to 1 without notifying us of the change. I discovered this when I tried to change one of our users. In a chat session your representative appeared to try to remedy the situation, but could only suggest we upgrade our plan which would more than double our cost. As a small non-profit this is not a good option for us.
Status: Voting Open

Adding / Reactivating Users Limitation

Status: Voting Open
by BrianH94 on ‎09-06-2016 03:59 PM

Howdy, just ran into the issue of deactivating a user, but was not allowed to add a user or reactivate. I deactivated a couple old users who aren't here anymore and attempted to create a user, no luck. Also was not able to reactivate. In a chat with support, I learn that the number of users was culled down to 1, or 3 users if we upgraded. We had been grandfathered in, but I would not have deactivated those users, had I known I was going to lose them. In chatting with support, I asked for the trouble ticket to be elevated to a technician would could reactivate a user, and was told that even they could not do this. We are apparently supposed to have users share logins and view the login more as a role. This is a very bad idea, not just an inconvience to our organization.

 

It's a bad idea because when people share logins, the passwords and logins are shared, and much harder to keep secure.

 

As a non profit, having multiple logins is needed as many people a lot of hats, and many parts of the organization need to have access to constant contact. Having the ability to have multiple logins, and then suddenly, without warning even when deactivating finding out that people now need to share a login becomes a huge logistical problem.

 

I remember when at one time, we were limited to one login, and people demanded (and was met with great applause) at having multiple logins. A few years later now, we're moving backward. Please change this back A.S.A.P.!

 

Sincerely,

-Brian H.

Status: Voting Open
It is very hard to do anything within the website in maintaining my account information. It is 2-3 steps, if not more, to change a single piece of information. There is no general area that I can simply update all information at once and submit.
Status: Voting Open

Delete a User

Status: Voting Open
by All Star on ‎06-11-2014 02:38 PM

please have an option to delete account users - thank you so much.

Status: Voting Open

Pricing

Status: Voting Open
by Tai_Chi_John on ‎10-27-2016 07:47 AM
2015 renewal = $164.88 2016 renewal = $216.72 Increase = $51.84 Increase = 32% That is one hefty increase in one year.
Status: Voting Open

Please do not bombard me with ads. I pay for the service and want a means to opt out of spam on the website.

Status: Closed - Indirectly Fixed

With the newest account types the banners at the top are limited. Thanks for all this feedback!

Which user created a campaign

Status: Voting Open
by All Star on ‎01-06-2016 01:21 PM

Is there a way to tell which user created a specific campaign?

Cancel online!

Status: Voting Open
by JuanPabloG2 on ‎01-07-2015 05:44 PM

Hi Constant contact. We've used you off and on now for a while. A few months ago I kept getting calls from you to sign up and now we are saddled with a $40 per month fee for a service we rarely use. As a small business owner I don't respect that. I also think its pretty awful to not include a means to cancel online but rather make customers call you. A former customer,

Status: Voting Open

Unhappy

Status: Voting Open
by All Star on ‎08-15-2016 07:30 PM
I have sent two emails querying why I have been upgraded from email Marketing $15 a month to Constant contact Toolkit - Essential $45 a month. Upgrade was not approved nor required.
Status: Voting Open

Multiple Signatures

Status: Voting Open
by BelindaB76 on ‎02-05-2015 08:38 AM

It would be super-helpful if each user could create their own signature and set up. The reason our organization needs multiple users is because we have multiple audiences in our different departments.

new services - overbilling.

Status: Open Questions
by IrvingK7 on ‎06-28-2016 01:39 PM
I find it really annoying that you automatically upgraded the accounts and you have to go and downgrade them. i manage many accounts and getting overbilled for something i did not request is really enough for me to consider moving my accounts.
Status: Open Questions

HI @IrvingK7

Sorry to hear this is happening, can you verify what you mean by overbilling? Are you being charged for a larger package than what you have?

Slow/ Doesn't load

Status: Closed - No Action
by on ‎03-02-2015 10:49 AM

Takes forever. Wastes time!