Great job in enabling multiple user to access our accounts. I would like to suggest another way to improve the upcoming system.
Grant Levels of Access - As of right now anyone has an account can basically access everything.
May I suggest creating a tiered access level or something in that area. For example, our Marketing Department only wants to see reports. I don't want for them to have to be able to have access to manipulate layouts and designs we have in draft mode or modify our contact list.
Google Analytics have the abitility for people to grant access to Manage Users, Edit, Collaborate and Read and Analyze.
Something like this would definitely enhance your system.
Each user should be recorded separately. When I (user 1) update a contact or create a campaign it should say "by User 1" and when my associate, user 2 does the same it should say "by user 2". What is the point of showing who created or updated something, when it says "You" no matter what.
You should set up automated notification by email or phone when billing is due to increase due to number of contacts expanding. This would make sure your clients are not being billed for contact lists that are not in use every month. We would be able to manage and upload them on months where required only.
I have such hit or miss experiences calling in to Constant Contact. Many times the reps are great but sometimes, like today, they are downright rude!!
Anyway, I've been a long time customer and was trying to help another business decide which email marketing service to go with today and we were talking about pricing. I clicked on the pricing page that is on the top navigation: https://ui.constantcontact.com/rnavmap/distui/myac
After reviewing the pricing further, I called back because it looked like our company was overpaying by staying in the Email Marketing category. I spoke with someone in the billing department. She said that you have to reach 10,000+ contacts to be moved into the Email Essential pricing plan. I was trying to be helpful by explaining that the page didn't mention that at all, she had me explain where I was seeing that and became quite rude.
- Provide a link to a page that explains what comes with each option
- Clearly say that you need 10,000+ customers to qualify.
Howdy, just ran into the issue of deactivating a user, but was not allowed to add a user or reactivate. I deactivated a couple old users who aren't here anymore and attempted to create a user, no luck. Also was not able to reactivate. In a chat with support, I learn that the number of users was culled down to 1, or 3 users if we upgraded. We had been grandfathered in, but I would not have deactivated those users, had I known I was going to lose them. In chatting with support, I asked for the trouble ticket to be elevated to a technician would could reactivate a user, and was told that even they could not do this. We are apparently supposed to have users share logins and view the login more as a role. This is a very bad idea, not just an inconvience to our organization.
It's a bad idea because when people share logins, the passwords and logins are shared, and much harder to keep secure.
As a non profit, having multiple logins is needed as many people a lot of hats, and many parts of the organization need to have access to constant contact. Having the ability to have multiple logins, and then suddenly, without warning even when deactivating finding out that people now need to share a login becomes a huge logistical problem.
I remember when at one time, we were limited to one login, and people demanded (and was met with great applause) at having multiple logins. A few years later now, we're moving backward. Please change this back A.S.A.P.!
Hi Constant contact. We've used you off and on now for a while. A few months ago I kept getting calls from you to sign up and now we are saddled with a $40 per month fee for a service we rarely use. As a small business owner I don't respect that. I also think its pretty awful to not include a means to cancel online but rather make customers call you. A former customer,
We were getting our users added to our account and now see there is a limit of 10. (Didn't see that anywhere ahead of time). We truly do have more than 10 users on our one account and all are valid as we allow each of our ministry areas to create their own newsletters. Any possibility of expanding the 10 limit?