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Some customers are seeing intermittent errors when attempting to upload a new image or insert an image into their email. While we look into getting this fixed we have found if you try to reattempt your previous action, the image will be visible. We apologize for this inconvenience.

Frames for images

Frames for images

I am very disappointed to discover that the options for image "frames" no longer includes a simple white or black keyline. Could you please put that option back? Or have your created a different way of doing the keyline?

18 Comments

AGREE!!!! This has dramatically changed the look and feel of our weekly newsletter. Very disappointed. Please bring them back!

All Star
Hello, The (new) editor lost some of its options for framing pics/images. I liked having the basic, think black outline. That is no longer an option, and now I need to frame the image prior to uploading...not always an easy option. Please bring the basic, think black outline frame back! Thank you.
CTCT Employee
Status changed to: New

Hey @TamlynA7, thanks for your feedback! The image editor that we use a third party image editor in which we unfortunately don't have immediate access to implementing changes. I have submitted this feedback to that third party as I agree, there aren't many options for frames in there. I am also opening this idea for voting so we can continue to gather feedback from other users on this. I'll make sure to update this thread if any updates are made. 

CTCT Employee
Status changed to: Voting Open
 
All Star

What does "Status changed to: Voting Open" mean?

CTCT Employee

Hey @TamlynA7, it means that users can vote for this idea and share their feedback such what other frames they'd like to see, how not having frames is affecting their campaigns, etc.. By having this information, we're able to make sure new features are well rounded and improve the experience for many. 

Yes I agree - would very much like the additional frame options to return, mainly the thin black line. It adds a level of professionalism and distinction to the image that is now lost!

Occasional Visitor
Please add more frames such as a tiny black line for a frame.
All Star

I completely agree. This is very frustrating and requires much more time in Photoshop. Also, how do you revert back to the original settings in frames. Somehow I get a weird interior line that overshadows the image I'm trying to frame. Please help! Thanks.

Member

OMG the editor is just awful. Hard to believe someone thought it was a good idea to replace a simple black frame with limited, super tacky options. Am going to have to open photos in another editor, add the frame then update into CC. New editor has been out for some time and from what I can see, a lot of people feel the same way. CC is meant to be a tool that helps us create professional looking pieces. A pink frilly frame is SO not that!!!

 

Begging for the old frames back or at the very least a plain black one.

 

Anastasia Alexander

Calabasas Country Club 

CTCT Employee

@LaurenH6,

I'm sorry to hear that these changes have affected your traditional flow when creating emails. Is this something that you would expect to be able to do in the image editor or in the email editor? 

What types of frames would you commonly use?

Visitor
The new editor is beyond lack luster, a black frame is necessary NOW!
New Member

I try to create a simple, professional email with nice images and only five freaky frame choices do not do it for me! The editor used to have a bunch of frame choices and a plain black frame was one of them. I am very surprised and sad that this has been an issue for months and nothing has been done about it. I didn't have any issues with the old editor - why did it have to change so drastically?

All Star

Strongly agree with all above. The new frame "options" look absolutely terrible. Simple black and white keyline frame options are needed. Constant Contact sales team, how can we make this a priority for you (as it is for us?)

Visitor

I can't believe this has been an ongoing problem since January.  It is crazy that you don't have a plain black frame as an option.  This needs to be corrected asap!

All Star

I would like to express my agreement with the most recent customer (PattiT66) on this year-old request and again ask that this request to retrieve a lost feature gets expedited. i.e. for the love of god, please bring back the simple keyline frames. Who's in agreement?

CTCT Employee

Hello everyone, 

 

First of all, I want to thank you for your feedback and especially your patience with us regarding the new image editor. As our old editor was retired by Adobe without warning, we had to quickly adapt and bring on a new tool for you to use. As we've been working out bugs with that editor, your feedback has been instrumental with getting this feature added. I am happy to let you know that we'll be releasing some new black and white frames very soon (by the end of this month). Once they're available, we'll be letting you know via this thread. 

 

Thanks again everyone, we couldn't have done this without your feedback and posts on here. 

 

CTCT Employee
Status changed to: Closed - Implemented

Hello everyone, 

 

As some of you may have not seen my previous post, I want to thank you for your feedback and especially your patience with us regarding the new image editor. As our old editor was retired by Adobe without warning, we had to quickly adapt and bring on a new tool for you to use. As we've been working out bugs with that editor, your feedback has been instrumental with getting this feature added. I am happy to let you know that we've just released two new frames into the image editor! As of today, you now have the option of choosing from 7 frames including a simple white or black frame. Here's what you'll see when you access the image editor's frame options: 

 

SRQ_17696.png

Thanks again everyone, we couldn't have done this without your feedback and posts on here.