Email Campaign Experience

It is a best practice when linking to any site other than your own, to make it open in  a new window so as not to lose the reader. Since this is an email cms, that seems like it would have automatically have been the design.   I avoid inserting any links that aren't absolutely necessary because I don't want to lose email readers. ... View more

I've been using Constant Contact for years (I originally used another provider, and requested the company I worked for at the time switch to CC), and I have recommended your product to companies I work for as well as to clients. I now find myself in the position of recommending clients switch over to another provider because of your recent changes. I find your new product much less flexible and far less user-friendly. Tonight, for example, I was trying to upload a photo. I uploaded it four times and it did not appear anywhere, even when I searched on it by name. I refreshed, and still no luck. I closed out of the program and when I went back in, there it was four times. I also find that it appears I can no longer wrap text, or exclude a headline and align the photo to the top of the text box. The text options box often covers the text. I kept wondering, "Is it that I don't know this program well enough to find workarounds?" But why should I find workarounds when your former program did exactly what I needed, and another provider still does it, and for less. I seldom write companies unless a product is superior, or it has some serious flaws. I WISH I were writing to compliment you on the rollout of the new design. I really WOULD like to know what feedback you received from users that would have caused you to roll out this new iteration. Thank you, Carol White Llewellyn CWhiteLlewellyn@msn.com ... View more

It would be extremely helpful to move the red text indicating the email is a test to the top of the email. We've had countless situations where a test email was forwarded thinking it was real. You have to scroll all the way to the bottom to see it's a test, and most people just don't do that! This would be a very intuitive move for Constant Contact. ... View more

I'm sorry, I have been using CC for about 6 years and I find the new editor really lacking. It may be fine for inexperienced designers or some do-it-yourself business owners but for the rest of us professional graphic and web designers it really sucks. I'm forced to use it because the company I work does not want to migrate to another vendor. I got so frustrated using the editor that I finally ended up designing it in HTML/CSS in the custom code editor. That works well but if any of my non HTML colleagues need to edit text they have to call on me to do the slightest text edits. The previous version allowed you to get under the hood of each module and fine tune the HTML/CSS to fit your needs. What happened to that?! The new editor seems to have been designed to be idiot proof and for the lowest common denominator and the resulting emails look like it. Mark Goings Graphics Specialist ... View more

I need access to my old stuff - how do to simple things like bullets and sub bullets are no longer available. Not everyone's contacts use only their mobile devices to look at emails. ridiculous. Constant Contact has wasted my time. ... View more

We would love an option that allows for lengthy paragraphs to have a collapsible ability that had a "read more" button. I see that you have a button for "read more" but this links to a website. We would rather it collapse the text to "read more" button. Thank you, Carolin Wood at Cornerstone Fellowship ... View more

When you are comparing campaigns or reviewing results its very annoying having to go to campaigns, select the campaign you are reviewing and go to the same process when you want to open other campaign... it would be great if you could open the campaign in another window or tab ... View more

I am so unhappy with the new format that you now have.  I have been a used of your services for many many years and it was always a very simple process to create and sent my e mails.  The new format is beyond frustrating and certainly not user friendly in my opinion.  I have had to contact support regularly and still have issues.  Hoping it gets easier or I will not be sending e mails anymore! ... View more

The new editor should allow the user to wrap text around a photo anywhere in a copy block.  That's a fairly common and very useful layout feature.  Don't know why you don't offer it. ... View more

I don't think most people on my email list think of themselves as having a profile and no one in the history of me using Constant Contact for 10+ years has clicked on that link instead of "SafeUnsubscribe" right above it. The language choice could be much clearer to help us all retain people on our lists and give them options to receive fewer emails rather than opt out completely. ... View more

I understand you want to expand and update your offerings, but WHY would you remove so many options?  Photo placement within blocks, HTML code view and the very limited number of basic templates from which to choose??? I don't mind learning a new system, but I'm extremely disappointed in the limitations you've placed on your users who frankly don't have the time to create new templates and are not served by the myriad of themed templates you saw fit to prioritize.  This is absolutely terrible and has created enough extra work that we are trying alternatives to C.C. ... View more

If I delete an event or email, I would like to reuse the name that was deleted. ... View more

Arghh not dig'n it. How can I view a new account in the old editor? The new editor is like the new social social sharing tool... a wicked drag. ... View more

So CC is forcing me to use its horrible new editor. Forget it! It's just a ploy to make me spend money on their "design" services. Good bye, Constant Contact. We are parting ways after 15 years. ... View more

the worst program ever invented. Editing is an exercise in fear and frustration - for no reason your entire paragraph will disappear - quick, hit the "undo" button or else.  And sometimes "Or else" in any case.  Won't let me type a word like "passery-bys"  without the s, okay.  With - it tells me to get lost.  Who is a machine to decide?  Then my layout does not receive as sent.  I formatted so the bottom of the photo at the left was flush with the bottom of the last line of the paragraph. Not how it shows up in the send.  Really, the program couldn't be any worse. .  ... View more

Currently when utilizing the A/B Test feature, we are not able to schedule that email to re-send to non-openers.  Scheduling that re-send is really beneficial to our open rate, so right now we do not A/B test. Would love to be able to utilize both features on one email. ... View more

Hello,   When can we expect more access to Google Fonts? Mailchimp has added more Google Fonts to their font library, and it would be great to have more fonts available, since Google Fonts have made "web safe fonts" a thing of the past.   Thanks! ... View more

Trying to add a bulleted or numbered list I run into multiple problems. First, as users, WE should be able to control the spacing, not you, so there is/isn't a space between a heading and the list points or individual list points. Second, I cannot indent a list without it giving me a blank first item that is not indented. ... View more