Email Campaign Experience

It would be extremely helpful to move the red text indicating the email is a test to the top of the email. We've had countless situations where a test email was forwarded thinking it was real. You have to scroll all the way to the bottom to see it's a test, and most people just don't do that! This would be a very intuitive move for Constant Contact. ... View more

I need access to my old stuff - how do to simple things like bullets and sub bullets are no longer available. Not everyone's contacts use only their mobile devices to look at emails. ridiculous. Constant Contact has wasted my time. ... View more

I am so unhappy with the new format that you now have.  I have been a used of your services for many many years and it was always a very simple process to create and sent my e mails.  The new format is beyond frustrating and certainly not user friendly in my opinion.  I have had to contact support regularly and still have issues.  Hoping it gets easier or I will not be sending e mails anymore! ... View more

I'm sorry, I have been using CC for about 6 years and I find the new editor really lacking. It may be fine for inexperienced designers or some do-it-yourself business owners but for the rest of us professional graphic and web designers it really sucks. I'm forced to use it because the company I work does not want to migrate to another vendor. I got so frustrated using the editor that I finally ended up designing it in HTML/CSS in the custom code editor. That works well but if any of my non HTML colleagues need to edit text they have to call on me to do the slightest text edits. The previous version allowed you to get under the hood of each module and fine tune the HTML/CSS to fit your needs. What happened to that?! The new editor seems to have been designed to be idiot proof and for the lowest common denominator and the resulting emails look like it. Mark Goings Graphics Specialist ... View more

I understand you want to expand and update your offerings, but WHY would you remove so many options?  Photo placement within blocks, HTML code view and the very limited number of basic templates from which to choose??? I don't mind learning a new system, but I'm extremely disappointed in the limitations you've placed on your users who frankly don't have the time to create new templates and are not served by the myriad of themed templates you saw fit to prioritize.  This is absolutely terrible and has created enough extra work that we are trying alternatives to C.C. ... View more

When you are comparing campaigns or reviewing results its very annoying having to go to campaigns, select the campaign you are reviewing and go to the same process when you want to open other campaign... it would be great if you could open the campaign in another window or tab ... View more

So CC is forcing me to use its horrible new editor. Forget it! It's just a ploy to make me spend money on their "design" services. Good bye, Constant Contact. We are parting ways after 15 years. ... View more

If I delete an event or email, I would like to reuse the name that was deleted. ... View more

We really liked the template we had for sending out our job postings and alerts. I cannot re=create anything like it and our 550 members recognize it...please help ... View more

We would love an option that allows for lengthy paragraphs to have a collapsible ability that had a "read more" button. I see that you have a button for "read more" but this links to a website. We would rather it collapse the text to "read more" button. Thank you, Carolin Wood at Cornerstone Fellowship ... View more

I don't think most people on my email list think of themselves as having a profile and no one in the history of me using Constant Contact for 10+ years has clicked on that link instead of "SafeUnsubscribe" right above it. The language choice could be much clearer to help us all retain people on our lists and give them options to receive fewer emails rather than opt out completely. ... View more

The new editor should allow the user to wrap text around a photo anywhere in a copy block.  That's a fairly common and very useful layout feature.  Don't know why you don't offer it. ... View more

Why did you get rid of the COPY option for emails? I always copy a previous email to get the same formatting for a new email. ... View more

Arghh not dig'n it. How can I view a new account in the old editor? The new editor is like the new social social sharing tool... a wicked drag. ... View more

I had a very bad experience this evening (November 5) with attempting to modify an existing campaign for broadcast tonight. Normally this activity would take me about 10-15 mins. Instead it took me about 2 hours to find out that the “Copy” feature was removed from the editor. I have a series of campaigns I modify and broadcast weekly. All or a sudden I cannot copy and modify a campaign to give a very short notice to a world-wide audience on an update to a webinar. I called Constant Contact customer support and waited over an hour for someone to respond. Now I’m being told that I must create a new campaign template of on such a short notice with a branded one. Constant Contact did not do this transition to a new Third Generation Editor properly. I’m being told that email notifications were sent about a new editor. I received too many email to be able to review all of them. And by the way, did the email notifications mention that the “Copy” feature would go away? It’s not clear to me why various alternative notification methods were use. For example, since I log in weekly could you have posted on the website “homepage” an important notification that some features would change and or go away and give a date when a feature(s) would no longer be available? If I was aware of this a week or more ago I could have been prepared instead of getting blind-sided tonight (November 5) and don’t have time to transition to the new editor. Also, this evening I was told by customer support I would received an email explaining what I need to do and provide guidance on transitioning a legacy campaign. That was over an hour ago.   A. Lucas ... View more

Hello,   When can we expect more access to Google Fonts? Mailchimp has added more Google Fonts to their font library, and it would be great to have more fonts available, since Google Fonts have made "web safe fonts" a thing of the past.   Thanks! ... View more

I just became an Email Plus subscriber after having been a Constant Contact customer for nearly 20 years.  I was excited to use the A/B feature which would give me a higher open rate than in the past.  Well done.  Well, after the winner email was sent out, I added some new people to a list and wanted to resend this campaign out just like I have done for the last 20 years.   I was shocked to find out that you cannot  choose both the excellent A/B feature and the excellent resend feature.  You have to pick one!   This is really disappointing.  Can you please fix this ASAP?  Thank you!   ... View more