Hi, I work in a company in which multiple people are creating emails and I really wish that there was a prompt to enter a title. These employees don't label campaigns and I can't see who created it to fix the problem (cause we all use the same account) and every email campagin just says "campaign date." If users were prompted to input a title this would help greatly.
I really do not appreciate the new look. The first page after login is unhelpful. I've never quite seen anything so bad! There should be a common toolbar, as before, to quickly access all settings, options etc. Why change something to make it worse?? I now have to click on 'Contacts Growth Tools' to get where I want. At least that's the way I found. Current layout is not evident, intuitive or user friendly.
You would be much better advised to spend your time improving the email editing experience than playing around with the visuals. The editing experience is always lacking, and does not seem to get the attention.
I am not averse to change, but change with the result of degradation of user experience is counter productive.
A paid customer for many years, I join some others here in saying I will start looking at alternatives if there's not some serious improvement.
These days it seems that our percentage of mobile opens is increasing. The only trouble with this is that if we design for mobile, the email looks terrible on desktop and vice versa. I have two suggestions for Constant Contact to aid people in marketing via mobile and desktop to users.
1. Add a 'Mobile View' to the preview window where you can view HTML, Text Version, and Without Images version for ease of use. This eliminates sending several emails to yourself to check on your mobile device. I think people should still check their mobile devices, but having a preview would at least let people know if they are on the right track without wasting hours tweaking templates and re-emailing them. (Facebook does it)
2. Add the ability to view the actual list of contacts that open your email on mobile or desktop. Because the templates for desktop and mobile are so different (ie. 14pt font vs 24pt font and single column images) it would be nice to have the ability to create two versions of the email 1 For mobile and 1 for Desktop. I understand this creates more work for the average user, however, the campaigns would be more effective as they will be showing up correctly for the device they are meant for.
Mobile responsive or not. If you use a 24pt font in an email it looks great on Mobile and completely horrendous on Desktop. The whole point of mobile responsive templates is it to work well on both devices. Until Constant Contact can up their game on the mobile template side of things, it would be nice to at least have the option of splitting your list for mobile vs desktop users to ensure the most efficiency and response on a campaign.
Would be helpful if the report summary included the breakdown of opens from desktop vs mobile. This statistic is on the line summary, but not on the downloadable report summary. Thanks.
This new layout makes it DIFFICULT to find older emails. If I wanted to find an email I sent out a year ago, I would need to click "view more campaigns" until I find it. Before, I could simply enter a page number and scroll through pages that way until I found it.
We have a survey going out for every course at our annual meeting and I need to be able to check at a glance if everything is lined up for the right time throughout the day. Can we get a column for the time an email is scheduled for so I don't have to open each one?
I have been having major issues with Constant Contacts tendency to auto format my text in campaign emails. Many times I will type out my text and set the font and size to what I like. When I then make part of that text a hyperlink it reverts ALL of the text back to Courier. I then change my text back to the font I wanted as well as the size, sometimes it lets me sometimes I click the button and nothing happens. Many times I've gone through this entire process then when I save it reverts back to courier in a tiny font size. I've been working on one block for 40 minutes now and everytime I do something it automatically reverts back. Starting to get very fed up with this program....
Hello, After sending out my email to Outlook users, we noticed that when they go to view the email in the browser, the newsletter is distorted (both pictures and text). I know that there used to be an option to include a Constant Contact html in the subject line so that when they get redirected the host page is through you and therefore not distorted. It would be extremely helpful to get this feature added back on. Thank you.