Formatting issue - email does not look like preview.

SOLVED
Highlighted
Honored Contributor

Re: Display Issues in Outlook 2013

Outlook doesn't support background images, the fallback is the solid background.

Regarding the other problem they didn't test their templates in the major mail clients like they should.
Highlighted
Occasional Participant

Re: Display Issues in Outlook 2013

Thanks Clique - makes sense I guess, solid background it is!

 

Any ideas on the header image issue?  I haven't edited the stock CC template so I'm surprised it's having a problem.

Highlighted
CTCT Employee

Re: Display Issues in Outlook 2013

Hello @DarrenR68

 

To try to help with the issues with the images, can you check a setting on the computer for me please?  We are checking the Display settings specifically.  You can do that by right clicking on the desktop and choosing Personalize.  From this Control Panel menu you can click Display in the bottom left hand corner. On this page, can you tell me what size is selected?  The options should be Smaller - 100% (default), Medium - 125% or Larger 150%.  

 

We have seen that within Outlook if this Display setting is set to anything above the default of Smaller, then the images can appear like they do within your screenshot.  If you have this set at something other than Smaller, can you test changing this to Smaller to see if this resolves the image issues please? 

Highlighted
Occasional Participant

Re: Display Issues in Outlook 2013

Hi Samantha,

 

Thanks for the suggestion - tried it and it worked perfetcly, thanks!

 

Whilst this isn't necessarily a fix, at least I know there isn't anything I can do to fix it.

 

Cheers,

Highlighted
Honored Contributor

Re: Display Issues in Outlook 2013

Given your findings, not sure if the OP agrees but I'd suggest that this shoudn't be a base template then.

Highlighted
Occasional Participant

Re: Display Issues in Outlook 2013

Very true...would've saved me an hour or so trying to figure out which of my edits in the style sheet had caused it to go crazy...

Highlighted
Member

Templates that Work with Outlook 2010

Are there specific Constant Contact email templates that work with Outlook 2010?  I am having issues with my emails not showing correctly in Outlook 2010 and am interesting in migrating to a template where code is accepted/ recognized by Outlook 2010.

 

Thanks,

Mary

 

p.s. It's fine on a web browser so I know this is an Outlook 2010 issue.  So frustrating. http://campaign.r20.constantcontact.com/render?ca=653c8517-3a75-4e8f-9fa0-39df185f716b&preview=true&...

 

outlook-email-issues.JPG

Highlighted
CTCT Employee

Re: Templates that Work with Outlook 2010

Hello @JimW66,

 

I'm very sorry that you are experiencing this issue! There are instances in which email programs display emails in different ways. Web based email programs can also cause emails to appear differently in different browsers.

 

In the email campaign that you are showing above you are experiencing an Outlook page break. Outlook 2007, 2010, 2013, and 2016 treat emails as if they are Word documents and inserts page breaks.


If your email is separated by a page break, there are several options to make the email display more consistently. We recommend trying them in the order they are listed for the least impact on the design of your email.

  • Shrink the image to make it fit before the page break.
  • Fill extra space before the page break by increasing the size of the text, or adding more space between lines of text.
  • Make enough room for the image before the page break by decreasing the size of the text or removing any double spacing between lines of text.

For more information on how to troubleshoot this issue here are some helpful FAQ's: 

 

Display Issues in Specific Email Clients

 

Image and Table Gaps in Outlook 2007, 2010, 2013, or 2016

 

 

Lenszie V.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!
Highlighted
Marketing Advisor

Re: Formatting issue - email does not look like preview.

Hi there, 

When using our Second Generation Editor (2GE) sometimes what you are designing may not be the same design and layout that gets sent out to your contacts.

 

Email programs and mobile devices have unique ways of displaying emails. So, the email design your contacts see may not exactly match what you see when you preview it in Constant Contact which I know can be frustrating. These issues typically arise when you are copying an email multiple times as the HTML code for all of your edits from previous versions may cause these display issues. We recommend creating a new email, in this case, to make sure that you are starting fresh. If you use the same layout for all of your emails you can use the Save as template feature so that your edits to the design of the email will be saved and you can still create a new email to help avoid any display issues. Here’s more info on that.

 

Please see this FAQ with these design tips and you can make your email look better in all email programs (Outlook, Gmail, Yahoo, etc.):  http://conta.cc/2lkiaQZ

Always preview your email before sending whether you are using 2GE or 3GE.  I hope that helps! 

 

 

View solution in original post

Highlighted
Member

Re: Formatting issue - email does not look like preview.

This is the first time using a template, and it still does not appear like the preview when sent. It also appears differently on android and iPhone. Please help?

Constant Contact Would Like To Hear From You!

We want to hear from customers like you about your favorite features and how they have helped your business or organization. Tell us by answering a few questions in...

Read More
Featured