I have around 400 contacts but 807 subscribers. I am not sure who all the subscribers are but I do know there are only 400 contacts I would like to email to. I have been on a less than 500 contacts plan for quite a while, but now it is showing an estimated bill for 501-2500. Why?


Hi @mikew044 , 


We cannot discuss account-specific billing in the Community, so I would recommend calling our billing department if you have a charge inquiry. I can tell you that Subscribers are active contacts, so they are still counted towards your bill regardless of whether you are emailing to them or not. If you want to drop into a lower contact tier, I recommend deleting some contacts


See also:

How Billing Works

Community Billing FAQ

Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article