Slowness navigating the website and delays sending campaigns
 

Navigating the Constant Contact Community

Nick_S
Administrator

The Constant Contact Community is a big place, but if we did our job right, you won’t get lost! 

 

We have a wide range of activities and resources available for you to explore, so it’s good to know what’s available and where to find it.

 

Get Help/Support Forum

 

FAQs

 

We get a lot of questions on the Community and we’ve done our best to assemble them together in dedicated posts that cover a wide range of topics from SMS to billing to email authentication. I always recommend starting here to see if your question has been answered already, but if not we’d be more than happy to hear from you in…

 

Questions & Discussions

 

If you have any specific questions about your account or need assistance with something, our support team is here to help.

 

How to participate: Post support questions related to Constant Contact products and services, search for solutions to similar queries from other customers, or engage with fellow users by sharing your experiences with the product or providing answers to their support questions.

 

API Developer Support

 

Whether you are an app developer or a web administrator, you can find information about our APIs, code samples, documentation, and much more! We monitor this area so that we can help you with your in-depth, technical questions.

 

How to participate: Post API support questions that will be answered by our dedicated API support team or support other users by answering their questions if you know the answer.



Template Feedback & Inspiration

 

Have you poured a lot of time into designing an email template and you need a second opinion? Share your templates with the Community and get targeted feedback and expert design advice as well as find inspiration from your peers and participate in sweepstakes. We love seeing your work!

 

How to participate: Share a URL of the webpage version of your email template and ask for feedback on template design, share your own design tips with other users, and participate in sweepstakes!

 

Events & Webinars

 

Upcoming Events

 

Explore our Upcoming Events for a front-row seat to expert-led webinars, workshops, and industry gatherings. Stay informed, connect with like-minded professionals, learn how to use Constant Contact, and stay ahead of the curve.

 

How to participate: Peruse the latest offerings and register for events that are relevant to you. 

 

Past Events

 

Missed an event you wanted to attend? No worries! We record and post transcripts from all our events to watch at your convenience!

 

How to participate: Review our Q&A follow-up posts from the latest webinars and ask additional questions relevant to the webinar topic.

 

Ideas

 

We believe our customers have the best ideas and we want to hear from you! Share your thoughts on what features or enhancements you’d like to see in the Constant Contact product and we’ll track your ideas and get them in front of our developers.

 

How to participate: Check to see if your idea has already been suggested, review which stage the idea might be in, and leave a comment so we can track your interest for our developers. If your idea doesn’t exist, suggest it!

 

Groups

 

Retail & Ecommerce

Connect with fellow business owners, engage in discussions, and stay updated on strategies and trends in the retail and ecommerce industry. We provide valuable resources and tips on how to leverage your Constant Contact tools to support the success of your business.

How to participate: After you introduce yourself, leave a reply on existing discussion topics or start your own and share best practices or personal anecdotes relating to retail & ecommerce.

Nonprofit

Connect with our community of nonprofits, engage in discussions, and stay updated on strategies and trends in the nonprofit industry. We provide valuable resources and tips on how to leverage your Constant Contact tools to support the success of your nonprofit.

How to participate: After you introduce yourself, leave a reply on existing discussion topics or start your own and share best practices or personal anecdotes relating to nonprofits.

 

Small Business Voices

 

Participate in conversations with other small business owners from diverse backgrounds. Exchange new ideas, share experiences, and support one another in navigating the challenges and opportunities of running a small business.

 

How to participate: After you introduce yourself, leave a reply on existing discussion topics or start your own, share a story about your small business.

 

Resources

 

Marketing Digest

 

If you're seeking marketing advice or product tips from industry leaders and Constant Contact experts, you've landed in the perfect spot. Our team of professionals is well-versed in the intricacies of marketing and can provide you with valuable insights and strategies.

 

How to participate: Read the latest articles and let us know your thoughts by replying to the post.

 

Help Center

 

Discover a wealth of resources to assist you in getting the support you need. Whether you prefer reaching out to our dedicated support team or exploring self-help options like our comprehensive Knowledge Base, we've got you covered. The Help Center is your one-stop destination for accessing all the tools and information necessary to navigate Constant Contact with ease.

 

Constant Contact News

 

Stay in the know with Constant Contact! We've got you covered when it comes to the latest company news, product updates, and changes. Our goal is to keep you informed and help you stay ahead, so you can keep moving forward with confidence. Whether it's new features, improvements, or exciting announcements, we'll make sure you're always up to date.

 

How to participate: Read the latest articles and let us know your thoughts by replying to the post.

 

Community Orientation

 

Whether you're new to our Community or looking to enhance your experience, we recommend starting here to ensure your success. Discover how to update your profile, engage with fellow users and our dedicated Community team, and gain a deeper understanding of what our Community is all about.

 

How to participate: Review our robust onboarding guides and then introduce yourself to the Community!

 

Be A Marketer

 

Dave Charest, Director of Small Business Success at Constant Contact, talks with small business owners and industry experts on the regular Be a Marketer podcast covering a range of subjects that can help you grow a loyal customer base, drive traffic, and boost sales. New episodes every Thursday!

 

How to participate: Listen to the latest podcast or check out an older episode and leave a review on RateThisPodcast.com/bam.

 

New Customer Hub

 

A one-stop shop for new customers to get up to speed on what Constant Contact has to offer. Check out guided tutorials, watch on-demand courses, join a live webinar, or request consultation from our experts!

 

MyRewards

 

When you join MyRewards you can earn points when you tell others about your experience with Constant Contact, and cash those points in for rewards you’ll love. It’s our way to thank you for being a customer. Refer friends, write a product review, or review our podcast and start earning points!

 

 

There is so much to discover on the Community. We encourage you to get your feet wet and actively participate across the different boards. You’ll stay up-to-date on the latest trends, enhance your marketing skills and product knowledge, and maybe even make a friend!

 

The more you participate, the more you’ll get out of the Community. There are some great benefits to being an active member, so let’s check them out!

Resources

Marketing Digest

Check out marketing advice, tips, and tricks. All from our Constant Contact experts

Visit the blog

  • Avatar

    Support Tips

    Social Media

    "There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will

    See Article
  • Avatar

    Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
  • Avatar

    Support Tips

    Welcome Your Audience

    "Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick

    See Article