Under Contact > Reports you have a growth graph. I think there should be a way to toggle between All Contacts and Active Contacts. I really do not care how many total contacts I have because people unsubscribe and subscribe all the time. I am more concerned with the Active Contacts growth.
Many of the indivduals we are sending our email campaigns to have multiple email addresses (either a personal and work, or a work email and an assistant, sometimes multiple assistants, etc.). Before, we were able to send the same message to up to three different email addresses under one contact, by labeling the emails as "work", "home" and "other".
Now that Constant Contact has updated and changed their contacts to only having 1 email address per contact, we are unable to properly reach our intended audience.
This significantly reduces the functionality of Constant Contact for our business and we have already started looking at other options.
When I used Hubspot, I was able to select a list and then choose "do not send to anyone on this list if they are on ____ list." It was helpful for new customer promotions - i could select our general contact list and then choose to NOT allow it send to anyone on our existing customer list.
When I'm reviewing the contacts in a list, if there are more than 50 items, I have to scroll ALLLLL the way down to the bottom of the page to click on the arrow to get to the next 50 entries. And over and over again. I am not a fan of scrolling, just like I'm not a fan of extra keystrokes. Please put an arrow at the TOP of the list to get to the next page quickly. Thanks.
Today I deleted 21 contact lists. On the Activity page, it just says "Delete Lists", which displays once with a date and time stamp for each list I deleted. Before each deletion, I exported the list to my hard drive for safekeeping. On the Activity page, I would like to know the title of the lists I deleted, not just the term "Delete Lists". It would be great to have the record there to see all in one place. You've got the data...please show it! Thanks.
It would be helpful to be able to download a list of Suspeneded by Contact Name, rather than by Campaign.
The simple view is CC knows who on my list of 22,000+ Contacts are "suspended" and it would be useful to be able to identify them with entering a Campaign Report.
Th-Th-That's All Folks
When I search on a client business, I see 1 or more names/emails associated with that company. Would love to have the unsubscribed names show up differently than the currently active names within that business. (strikethrough, different background, etc).
Same thing if I type in a name to search, like Smith, I may see 10 names. Again, if the unsubscribed ones looked different than the active names, it would be easier to find which one I need.
This is not about clicking on the Unsubscribed tab - I know that works. It's more about filtering out the results of a search on a particular name or company, then seeing who's active or not.
To whomever can assist -
We recently hired a new salesmen. In anticipation, it appears we put what we knew would be their email address about a week before they actually started -- and accidentally sent them an email that bounced....as suspended immediately.
I do not understand how they could be suspended before that email was even created - I understand that 'anyone else on the CC database may have tried to email them' but - this person didn't exist at the company before two days ago. So, who could possibly have been emailing them besides myself?
They then had a second one bounce yesterday again as suspended - I'd assumed that the "15 day hold" would have taken them off this list but, now I'm concerned that they will continue to be suspended. (It appears that they may be a rehire so there is a chance that I had added them into the system and forgot about it a year ago before taking them out?)
This coincides with a problem I've been having for multiple months (from what I understand, an employee at RW Connection tried to fix this in August but I was only just informed it was never fixed) -- two different employees of our own company are marked as suspended, resolutely. So, this makes three.
My question is WHERE can I call and request CC replace them as active contacts, since nothing in the 15 day holds/etc, appears to be working?
Is there away I can whitelist anything from our IP as well? It's frustrating to think new employees won't get the emails that keep them in the loop...
The emails are:
Steve Boyer -
Bob Bowman -
Scott Bruck -
Please help! Thank you,