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How do I add a contact without an email address

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How do I add a contact without an email address

 
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Top Answer
Desi_B
CTCT Employee

Hey @WillowK!

 

You are correct, that functionality was removed some time ago. I understand how that this function is of big value to you and your business! I will happy to relay your feedback to our developers as a feature request. 

 

In the mean time, I would recommend saving the contacts that don't yet have an email address in an excel file, that way its all in one place and easy to upload when ready! Please let us know if you have any other questions. Thank you for your time!


16 REPLIES 16
CTCT Employee

Re: How do I add a contact without an email address

Updated July 2019:

 

The information below is out of date and no longer an available feature.

 

-----------

 

Hi @DonnaH986,

 

That's a great question!   You can add a contact with just a name by uploading a file of contacts.  It cannot be added manually, but as long as it is in a file it will upload.

 

If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!

 

Donna_P.
Community & Social Media Support

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Tags (3)
All Star

Re: How do I add a contact without an email address

We used to be able to add contacts without an email address and no longer can. Why was this functionality removed? We like to keep all our contacts in one place (Constant Contact) and sometimes don't yet have their email. Can't use a dummy email because if it's a duplicate it replaces all the info for the other contact without even confirming (HUGE flaw). Or we may need to delete an email address from a contact -- e.g. we heard they've switched companies but don't yet have their new email. We used to be able to delete the existing email but can't anymore. PLEASE restore this functionality!!

CTCT Employee

Re: How do I add a contact without an email address

Hey @WillowK!

 

You are correct, that functionality was removed some time ago. I understand how that this function is of big value to you and your business! I will happy to relay your feedback to our developers as a feature request. 

 

In the mean time, I would recommend saving the contacts that don't yet have an email address in an excel file, that way its all in one place and easy to upload when ready! Please let us know if you have any other questions. Thank you for your time!

Desi_B
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Regular Visitor

Re: How do I add a contact without an email address

We have been trying out Constant Contact for our church congregation.  The removal of this "functionality" (adding a contact without an email address) is the reason why we will no longer use Constant Contact,

 

Our congregation includes some members who do not use email.  A Phone Tree tag in Constant Contact has been helpful for communicating with those members, but now it is no longer possible to add additional contacts to that list.  Moreover, occasionally a member will ask us to delete an email associated with their contact data -- for example when a spouse passes away.  Now, however, an email address cannot be deleted from a contact.  Nor can such a contact for a couple be deleted and replaced with new contact data for the surviving spouse who does not have an email address.

 

For these reasons, we will discontinue using Constant Contact.

CTCT Employee

Re: How do I add a contact without an email address

Hello @DanaN460,

 

Thank you for bringing over your concerns to us. We definitely understand how this functionality can benefit and assist you with your contact management to keep all your contacts together. We are definitely sad to see you go for this reason. I will be passing along this feedback to the correct department so that they can review the information. I do apologize for any inconvenience this may have caused for you. Feel free to reach back out to us if you need assistance with anything else. Have a wonderful day! 

Tiago_R
Community & Social Media Support

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Occasional Advisor

Re: How do I add a contact without an email address

your recommendation used to work. I just tried today and it no longer works.  It forces you to add the person to a list, and since they do not have an email address, the load fails.

CTCT Employee

Re: How do I add a contact without an email address

Hello @Top.of.the.Hill,

 

I'm sorry for the inconvenience with that.  There was a time that this workaround was viable, however system updates have closed that option. Although we're not planning to delete any contacts that do not have an email address from your account, you will see that we will be enforcing the email address requirement when you edit these contacts, or attempt to add new ones through any means going forward.

We can see an overwhelming majority of customers adding contacts to the system with the purpose of sending email campaigns, and unfortunately mixing in contacts without email addresses were causing quite a bit confusion.  I can absolutely add you to the list of people requesting that we bring that feature back, however currently there is no method that should be allowing contacts to be added if they do not have an email address.


Aaron_H
Community & Social Media Support

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Occasional Advisor

Re: How do I add a contact without an email address

ok...well two things Aaron
 
  1.  I will be looking for a replacement solution. I think you guys were really quite stupid to make this change as it makes our ongoing usage of the system completely utenable
  2. please confirm that I will receive a refund for monies paid in advance once I find a solution.  Need that confirmation ASAP

Really, really stupid.
CTCT Employee

Re: How do I add a contact without an email address

Hello @Top.of.the.Hill,

I'm sorry for the inconvenience caused by these changes.  I'll be happy to pass along your feedback to our design team, so that they're aware that this is something that some people are wanting back.  I do see in that feature request that the team is asking for information on why people are wanting this feature, so that we can make sure that we're meeting your needs.  If you can share with us here why you're needing to add contacts with no email address, I'll be happy to pass that on to our design team.  I see that you also emailed us, so if you prefer you can email us those reasons at social_support(at)constantcontact(dot)com.

 

As for the second request, I'm afraid that we do not handle any billing changes through the community, and I can not guarantee any refunds based off of a change to contact data unrelated to any of your email marketing campaigns.  You would need to contact our billing team directly at any of the contact numbers found here.


Aaron_H
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.