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Technical Support

Visitor

Technical Support

I have a technical problem – on my mobile app I am not able to sign in with the same username and password as on my laptop. Also, I can find a place where there is technical support offered. Could someone please email me back so I can rectify this problem? 

Tags (3)
3 REPLIES 3
New Member

Re: Technical Support

My account got deactivated. Dont know the reason. Got this message. Can anyone help?

 

I tried to call but no call were answered. I am disappointed that account is deactivated and no support is provided. :frown:

 

We've temporarily deactivated your Constant Contact account. Please contact Customer Support so that we may resolve the problem and reactivate your account. We will continue to bill your account during this time.

 

Moderator

Re: Technical Support

Hello @sarahj942. I'm sorry that your account was showing as deactivated. We are not able to discuss account specific information here in the Community but I am going to reach out to the main contact email on your account with more information. 


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Moderator

Re: Technical Support

Hello @FrHoward. I'm sorry that you have had trouble logging into the Constant Contact mobile app. The password is case sensitive so you will want to make sure that you are entering it in just as you do when logging in through your laptop. Also, I suggest also uninstalling and reinstalling the app just to make sure you have the most up-to-date version. 

 

I see that you were able to contact our Support team this morning but I did want to include a link to our various support channels in case you needed to reach back out. 


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.