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Adding Multiple Users To Your Account

Advisor

UpdatedMarch 2018

 

Many account owners find the need to give others access to their Constant Contact account, however some may be afraid to give full access to personal and/or sensitive information stored within the account. Fear no more! It is now possible for you to create additional user log-ins for your account with varying levels of access and provide them with their own login credentials.

You can assign a role to your additional users to restrict their access in the account while allowing them to contribute to the campaign.  The roles available for your account are:

There are different ways each user will be limited depends on the assigned role. If you're not sure which role to assign to someone, check out what an Account Manager can do, and what a Campaign Creator can do.

The number of additional users available depends on your pricing package. See how many users you can add by going to the upper right corner of your screen and clicking the Profile Icon and then Plans & Pricing.

As an account owner, you can add additional users to your account, edit the user information, and deactivate users that no longer need access (they can be reactivated later).   Here is how:

  1. Click the Profile Icon and then My Account.
    NewMyAccount_MyAccount.png
  2.  On the right-hand side, click "Add Users" or “Manage Users” in the Account User section depending on what you want to do..
    Add users
  3.  Fill out the required fields for the new user, including selecting their role, then click Save.
    MY account


    Now you have multiple people able to use your account but without you having to give out your login credentials.  

Eric_G

85 Comments
Occasional Organizer

I agree with the comments below about tiered permissions, being able to look at e-mails in-progress or sent by user, and also the idea of being able to search archive that way.   Lastly, how many users can you add?  Is there a limit? 

Moderator

Hi Stephen,

Thanks for your feedback on the abiltity to set permissions, this is something we are working on for the near future!

 

The limit for the number of account users is 9 at this time.

 

Thanks for posting,

Occasional Visitor
Hi, I don't see the multi user tab on the accounts page.
CTCT Employee

Pilsengirl,

 

Thank you for your comment.  We are still in the process of rolling this feature out to all of our customers.  The reason you don't see the tab just yet is because the change has not been rolled into your account as of now.  Not to worry, it will be coming to you as soon as possible.  Please be patient as we continue to the slow rollout process.

 

If you have any additional questions, or if you just need some help, please feel free to respond to this message with the details, or call our Support Team directly at (866) 289-2101. Our hours are Monday-Thursday 7am-11pm ET, Friday 7am-9pm ET,  Saturday & Sunday 10am-8pm ET.

 

Thank you for your time.

 

Respectfully,

 

Troy Sparks

Customer Engagement Specialist

866-289-2101

 

 

 

 

 

 

 

 

 

 

Where is "labels"?  I am having difficulty finding clear directions for adding users.