Client Doesn't Get Emails

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WilanaA3
Rookie
0 Votes

Client using Gmail isn't getting our emails. No typo in email address. Not in Spam, Promotional or Social folders. Any other reasons they don't show up. Do not show bounced.

 

Thank you!

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @WilanaA3 ,

 

Has the contact tried safelisting your address? Otherwise, I'd advise calling our Delivery team for further assistance in pinning down the issue.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
0 Votes

Hello @WilanaA3 ,

 

Has the contact tried safelisting your address? Otherwise, I'd advise calling our Delivery team for further assistance in pinning down the issue.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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