Email I sent via Constant Contact is being identified as Spam by recipient's email server

[StevenB617]

Hello

I sent my monthly blog out via Constant Contact. I sent a test email to myself, and it seemed fine. One of my recipients emailed me after I sent it out and sent me this screenshot of how my email appeared. I am concerned about why this happened and if others also received it looking like this. Any assistance would be greatly appreciated.

Steven 

[William_A · Accepted solution]

Hello @StevenB617 ,

The issue likely stems from your contact's email program or network not immediately trusting the ccsend version of your From address that you're using. 

Here are some general best practices for deliverability. Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. Since the issue likely stems from using the ccsend rewrite for your from address for email authentication, I'd advise setting up self-authentication so you're sending using an address with your own, unique domain. With all the delivery gatekeeping and anti-spam/malware safeguards in place, it's become more and more necessary for businesses using an ESP to have this in place.

If you'd like to learn more about safelisting, and what it entails for your contact:

• Safelisting domains in a security system
• Safelisting email addresses in an email client or security system

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.

See also:

Email Authentication FAQ