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GIFs working on mobile, some desktop, but not all desktops

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user51310
Rookie
‎09-06-2024 11:31 PM
0 Votes
‎09-06-2024 11:31 PM

Why are my GIFs only selectively showing? We use Outlook at work and it shows fine on mobile, and for SOME on desktop but not all. What is the solution?

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Caitlin_M
Administrator
Administrator
‎09-07-2024 10:21 AM
0 Votes
‎09-07-2024 10:21 AM

Hi @user51310. This depends on the email client or browser settings for your contacts. Not all email clients or browsers are set to have images displayed automatically. You may need to ask your contacts to set images to display. 

--

Caitlin M.
Community Manager

View solution in original post

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Caitlin_M
Administrator
Administrator
‎09-07-2024 10:21 AM
0 Votes
‎09-07-2024 10:21 AM

Hi @user51310. This depends on the email client or browser settings for your contacts. Not all email clients or browsers are set to have images displayed automatically. You may need to ask your contacts to set images to display. 

--

Caitlin M.
Community Manager
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