Outlook is changing text format to justified with hyphenated words

KirkO
Rookie

I have created an email campaign and sent a "test" email to myself. When I open the email campaign, the text format is suddenly changed to "justified" causing some words to be hyphenated where they shouldn't be. The bulleted paragraphs are also misaligned. I am only seeing this text format issue in Outlook but not Gmail or Yahoo as I've also sent test emails to those two and they look fine. Is this only an issue for Outlook users? Is anyone else having this issue? 

3 REPLIES 3
William_A
Administrator
0 Votes

Hello @KirkO ,

 

This is an issue we've seen occur sporadically with Outlook in the past, but we're not finding anything that would be causing that from our side - especially as it affects people who use both left-aligned and justified alignment for their emails. You may want to reach out to Outlook's support to see if they'd have any further insight, if their system is forcing the emails' text blocks to be less wide, or if there's some kind of setting in your specific version of Outlook that can be toggled / changed.

 

As far as our troubleshooting info goes, depending on the version of Outlook, it will provide us insight on what might need to be changed on our end versus Microsoft's. When it comes to older versions of Outlook that MS doesn't support anymore, our hands will be tied as far as making any changes. However, if it's a modern version (e.g. 365) that they still support, then having that troubleshooting info can help our devs will addressing what we can on our end. 


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William A
Community & Social Media Support
KirkO
Rookie
0 Votes

Hi William,

Most of our clients use Outlook and there would be no way for us to find out what version of Outlook they have. Changing the setting on my (office 365) Outlook wouldn't solve the problem for the rest of our clients who may have different versions of Outlook. I think this should be something Constant Contact should look into and find a solution to prevent this text formatting issue from happening, no matter what version of Outlook a client has. 

William_A
Administrator
0 Votes

Without any concrete data, or being able to reproduce the issue on our side with the versions of Outlook we can access, it will impede any ability to address it. If you have any information you can provide as far as contacts experiencing the issue, it'd go a long way. Otherwise, I'd advise reaching out to Outlook to see what insight they'd have, since the issue isn't occurring in other email clients (based on reports and testing).


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William A
Community & Social Media Support
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