REMOVING A NAME FROM THE ACCOUNT

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MARIAP535
Rookie
0 Votes

 was our prior president. We have a new president as of . Her name is . Please delete  name and add . Thank you. 

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @MARIAP535 ,

 

Please do not post a bunch of private and potentially sensitive account details on the public forum.

 

If you're able to log in as the account owner, you can access the account's settings and make the applicable changes in the account. If you're unable to login to the owner's user profile, you'll need to call our general support so they can securely collect details, and submit an ownership transfer case to their team lead. This process can take up to 4-5 business days, depending on case queues and the ease of which the team lead can confirm details with the involved parties.

 

If you are actually referring to one of your account's manager-type users no longer being a part of the company, the account owner can login and disable the manager's access to the account. 

 

 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
0 Votes

Hello @MARIAP535 ,

 

Please do not post a bunch of private and potentially sensitive account details on the public forum.

 

If you're able to log in as the account owner, you can access the account's settings and make the applicable changes in the account. If you're unable to login to the owner's user profile, you'll need to call our general support so they can securely collect details, and submit an ownership transfer case to their team lead. This process can take up to 4-5 business days, depending on case queues and the ease of which the team lead can confirm details with the involved parties.

 

If you are actually referring to one of your account's manager-type users no longer being a part of the company, the account owner can login and disable the manager's access to the account. 

 

 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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