Solved: SMS record logging problem when I add a record to ... - Constant Contact Community

RalphH · ‎12-10-2024

When I add a record to my SMS list, it is no longer editable,. I change a field and it errors out on the SMS phone number which is greyed out. This only happens to records that have been added to SMS list.

William_A · ‎12-10-2024

Hello @RalphH ,

I'd advise calling in for further, live troubleshooting with the affected SMS contacts. It could be something compliance-related, or a glitch that requires more hands-on troubleshooting and sharing of specific contact information that we can't do through our public Community forum.

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William A
Community & Social Media Support

View solution in original post

William_A · ‎12-10-2024

Hello @RalphH ,

I'd advise calling in for further, live troubleshooting with the affected SMS contacts. It could be something compliance-related, or a glitch that requires more hands-on troubleshooting and sharing of specific contact information that we can't do through our public Community forum.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

SMS record logging problem when I add a record to sms

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