SMS record logging problem when I add a record to sms

[RalphH]

When I add a record to my SMS list, it is no longer editable,.  I change a field and it errors out on the SMS phone number which is greyed out.  This only happens to records that have been added to SMS list.

[William_A · Accepted solution]

Hello @RalphH ,

I'd advise calling in for further, live troubleshooting with the affected SMS contacts. It could be something compliance-related, or a glitch that requires more hands-on troubleshooting and sharing of specific contact information that we can't do through our public Community forum.