The program does not save your work

Brand Visionary
0 Votes

Does anyone else have issue with being unable to save your work as you create your email? I'm having to do work twice because it does not get saved. Contacting tech support has done any good.

0 Votes

Hello @DonnaCav57 ,


Please call our general support so they can troubleshoot the issue live. When you call in, please provide your results and responses to the following troubleshooting questions:

  • Are you using a VPN? If so, please try disabling the VPN. Which VPN program/service are you using?
  • Try another network, if available - i.e. another wifi or switching to mobile data.
  • What security program are you using? Does safelisting help?
  • Are other computers affected, or just one?
  • Are other browsers affected, or just one?
  • If just one browser is affected, does incognito/private mode help? If so, please list the browser extensions you have active on your regular browser.

The reason why we need this information is to find a commonality between these reports and pinpoint what causes the error because it is not easily reproducible on our end. If you're unable to call in, please email us at communitysupport(at)constantcontact(dot)com with the information requested above.


See also:

Connectivity FAQ   

William A
Community & Social Media Support
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JUN 27
Boost Your Email Results with Segmentation & Personalization
JUL 10
Getting Started with the Constant Contact Community