The program does not save your work

[DonnaCav57]

Does anyone else have issue with being unable to save your work as you create your email? I'm having to do work twice because it does not get saved. Contacting tech support has done any good.

[William_A]

Hello @DonnaCav57 ,

Please call our general support so they can troubleshoot the issue live. When you call in, please provide your results and responses to the following troubleshooting questions:

• Are you using a VPN? If so, please try disabling the VPN. Which VPN program/service are you using?
• Try another network, if available - i.e. another wifi or switching to mobile data.
• What security program are you using? Does safelisting help?
• Are other computers affected, or just one?
• Are other browsers affected, or just one?
• If just one browser is affected, does incognito/private mode help? If so, please list the browser extensions you have active on your regular browser.

The reason why we need this information is to find a commonality between these reports and pinpoint what causes the error because it is not easily reproducible on our end. If you're unable to call in, please email us at communitysupport(at)constantcontact(dot)com with the information requested above.

See also:

Connectivity FAQ