Solved: Tutorial: Add back an unsubscribed contact - Constant Contact Community

BTBC · ‎02-22-2022

I have two contacts that want to resubscribe. The resubscribe email was sent to them but for some reason they didn't see it or deleted it. Is there anyway to resend the resubscribe email to this person or resubscribe them?

Thanks

William_A · ‎02-22-2022

Hello @BTBC ,

If a contact is unable to go through the resubscription process, there are some alternative options. The easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎02-22-2022

Hello @BTBC ,

If a contact is unable to go through the resubscription process, there are some alternative options. The easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Tutorial: Add back an unsubscribed contact

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