it wont let me activate my welcome email

DesignerBlvd · ‎05-24-2023

please help!

William_A · ‎05-25-2023

Do you have any other welcome automations active at the moment? What is the exact error message you receive when you try to activate the welcome email?

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William A
Community & Social Media Support

DesignerBlvd · ‎05-26-2023

it is saying:

You need to provide additional information. Please correct the errors below and try again.

but I have no idea what additional info it needs

William_A · ‎05-26-2023

Have you checked the header and footer sections of your email, to see if they need updating or need their info re-entered?

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William A
Community & Social Media Support

DesignerBlvd · ‎05-26-2023

we dont have a header or footer and our footer that is on every email is finished

William_A · ‎05-26-2023

Then I'd advise calling our general support so they can continue troubleshooting with you live.

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William A
Community & Social Media Support

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