We are a partner organization with CC and have multiple accounts with thousands of contacts - all with non-profits and government entities across NY State who do not charge fees for their trainings and conferences. We have been using CC for many years. The new event program has no option for a non-ticketed event. To be forced to select a ticket is confusing at the every least.
We have two multi-day major events coming up - a virtual one in April and an in-person event in May. Our registration pages were already set up and approved by our clients, and now we need to totally re-create the form in the new format.
Some major concerns - maybe somone has an answer?
We tested several fictional registrants and emails and none got an email reply - did we miss something in the set up?
How can we prevent multiple registrations for one email address? We need to purchase large meeting/webinar add-ons form Zoom for virtual meetings, so the number needs to be precise.
The dropdowns are now limited to 20 - there are more than 60 counties in NY and we need to identify the county of the registrant. How can we do this without using a text box reply, which makes the reporting end a nightmare?
How do we delete a form field? I'm only seeing an option to "hide" or "pause".
We tried to indicate no charge on the ticket section, but now on the registration form, we are getting two lines that repeat (see below). How do we eliminate that?
There is no charge to attend the Summit.
There is no charge to attend the Summit.
Is there a option to set up a multi-day event in the event basics section? We now can only list the start date and time and the end date and time. (This was also an issue before the new event tool.)
One client wants the registration to go out this week. Any help would be much appreciated.
Thank you.
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