Sometimes people unsubscribe from our email list in Constant Contact, but then they ask us to email them something, like a link to a document that they asked for during our public radio pledge drive. When I can't email them through Constant Contact, I need to email them from my own work account. They have asked us for something, made a financial contribution to get it, I am honor-bound to deliver the item to them. If I don't know whom I need to follow up with, wow, I'm providing horrible service and worse, I'm failing to deliver on a promise.
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