A recent Excel upload with 4 data fields (Donor No/Forename/Email/Segment), is viewable in CC with additional field options (inc. surname and company name). Can CC remember and populate a new list using contact info already held in the back-end? Also, when the email was sent out, the Greeting Tag was set to Hi <FIRSTNAME>, but in at least one instance, it arrived with the recipient with the greeting Hi <SURNAME>. Any ideas how/why?
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